About Marina
🎯 Lead UX Researcher with strong experience in luxury & hospitality environments, designing high-end, human-centred experiences where emotion, trust and service excellence are key.
Data-driven and impact-focused, I’ve led UX research for large organisations (BNP, La Poste…) and later joined Alma (BNPL) to support long-term product and process optimisation.
My background in premium hospitality contexts has shaped a deep understanding of guest journeys, expectations of excellence, and seamless end-to-end experiences — both digital and physical.
Available for an immediate start. Happy to share portfolio & case studies. DM open.
English
Fluent
French
Native or bilingual
Spanish
Fluent
German
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- Upway
On Malt
Facilitation of a targeted qualitative research session for the German market.TRANSPORTATIONApril 2026 - April 2026Paris, FranceUser Facilitation: Remote qualitative interviews in German with local users to uncover pain points and e-commerce expectations.Insight Extraction: Synthesis of complex user feedback into actionable insights and strategic comments, delivered in English for the product and marketing teams.Methodology: Neutral probing and active listening techniques to ensure unbiased qualitative data within a fast-paced, startup environment. - Maison & Café VarelaGéranteHOSPITALITYAugust 2025 - Today (10 months)Managing a unique charm lodging and coffee workshop combining boutique accommodation with coffee roasting experiences, designed to deliver an authentic and welcoming guest experience.Key responsibilities and impact:Oversee day-to-day operations of both the hospitality and coffee roasting businessEnsure exceptional guest experience by managing service quality, comfort, and personalized attentionCoordinate with suppliers and partners (Chez Nous Campagne, Giagia Coffee) for premium product sourcing and collaborationDevelop and implement operational standards, including hospitality procedures, breakfast preparation, and café presentationCurate unique guest experiences, from floral decoration to special events and workshopsManage team, logistics, and operational planning to maintain seamless service and efficiencyDelivered a high-quality, memorable experience combining boutique lodging and artisanal coffee, emphasizing attention to detail, authenticity, and customer satisfaction.
- Pierres d'HistoireResponsable du Domaine de RichebourgHOSPITALITYMarch 2025 - July 2025 (4 months)End-to-end management of guest welcome and comfort in exceptional venues, ensuring a seamless and refined hospitality experience.Supplier selection and price negotiation.Design and implementation of a gourmet pantry, including preparation of homemade breakfasts.Floral styling tailored to each stay.Creation and strict enforcement of housekeeping standards.Coordination with external service providers.Oversight of seminar and corporate retreat organisation, including logistics, guest reception, and overall flow of the stay.A guest experience driven by excellence, attention to detail, and truly bespoke hospitality.
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Education
- Bachelor en DesignRavensbourne University of Design and Communication London - Angleterre2009
- Master en Design IndustrielUniversity of Applied Sciences Aachen - Allemagne2010
Certifications
- Recherche utilisateurLe Laptop2019