Description

Many product teams build features that users don’t adopt — without understanding why.

In 3 to 5 days, I help you identify what blocks product adoption, what creates value for your users, and what to change to improve adoption, usage, and product performance.

I deliver a structured product diagnostic to:

• Understand how your product is actually used

• Identify key friction points and adoption blockers

• Explain why adoption is low (e.g. perceived effort, value, clarity, or risk)

• Highlight the most relevant actions to improve usage and performance

You get:

• A clear diagnosis of your product usage

• Key insights on what drives or blocks adoption

• Concrete, actionable recommendations

• Prioritized next steps

This diagnostic can also be extended into deeper research if needed.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
German
Fluent

Workplace preferences

Can work on-site

Munich (up to 50km), Berlin (up to 50km), Francfort-sur-le-Main (up to 10km)

Pipon-Lavoie Consulting
Product Strategy & UX Research
SOFTWARE PUBLISHING
January 2026 - Today (5 months)
Munich, Germany
Many product teams build features that users don’t adopt — without understanding why.

I help you identify why your product isn’t used as expected, and what to improve to increase adoption, usage, and performance.

I typically work on:
• Products or features that are not being used or adopted
• Low user adoption or engagement issues
• Product discovery and prioritization challenges
• Deciding what to build next based on real user needs

What I deliver:
• Clear understanding of how your product is actually used
• Identification of key friction points and adoption blockers
• Actionable recommendations to improve usage, adoption, and conversion
Product Discovery Product Strategy User Research
Rakuten
Lead UX Research & Operations
TELECOMMUNICATIONS
June 2022 - July 2023 (1 year and 1 month)
Montpellier, France
Led UX research and product strategy in a complex international telecom environment (France & Japan).

• Analyzed how products were actually used in real environments
• Identified key adoption blockers and friction points impacting performance
• Turned user research insights into product decisions, contributing to a 64% improvement in performance
• Improved product usage and workflows through internal tools and optimization
• Connected product decisions to real user behavior and measurable business impact
User Research Product Strategy Product Discovery Stakeholder Management
Wefight
Head of Design
MEDICAL
November 2021 - June 2022 (7 months)
Montpellier, France
Led product discovery and user research in a digital health environment, supporting a strategic product pivot.

• Analyzed real-life product usage to identify key adoption barriers
• Conducted user research to understand why the product was not adopted as expected
• Turned user insights into product direction and prioritization
• Helped improve product adoption by focusing on real user needs
• Aligned product decisions with user behavior and business goals
User Research Product Discovery Product Strategy Value Proposition Decision making