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Malt Strategy
Marie KostiguianMK

Marie Kostiguian

Creative Partner

€800/day
Rome, IT
8-15 years
Strategic Consulting
Learning and Development
Customer Experience Strategy
Photographie
Réalisation vidéo

Average response time: 1 hour

About Marie

I am an independent creative consultant and visual author, blending strategic thinking with visual storytelling.

Grounded in a decade of managerial roles and retail experiences between Paris and London at Hermès, I've developed deep expertise in brand strategy, experience design and emotional intelligence. These years have refined my eye for aesthetics and attention to detail, while strengthening my focus on authentic human connection — a dialogue now enriched by daily life in Italy, where beauty and intention coexist in every moment.

Today, I aim to craft inspiring stories and bespoke experiences that cultivate meaningful connections
Retail (Small Business)
Arts and Crafts
Luxury Goods
Education Companies
Culture

  • French

    Native or bilingual

  • English

    Native or bilingual

  • Italian

    Native or bilingual

  • Spanish

    Fluent

Can work on-site
Rome (up to 50km), Milan (up to 50km), Florence (up to 50km)

Experience

  • Marie K. Studio
    Founder
    ARTS AND CRAFTS
    January 2025 - Today (1 year and 5 months)
    Rome, RM, Italy
    Creative studio working at the intersection of brand strategy and visual storytelling. Partnering with brands, artisans and cultural initiatives to design identity and bespoke experiences. Together, we craft brand identities, stories, and bespoke experiences through a thoughtful and creative approach.
    Creative Direction Photographie Experience Design Learning and Development Storytelling
  • Louis Vuitton
    Learning Manager
    LUXURY GOODS
    September 2024 - March 2025 (6 months)
    Rome, RM, Italy
    Store based, scope of 3 stores across Rome and Bari
    Transversal collaborations with CRM, Retail Merchandising & Learning teams

    - Defined and deployed learning strategy across retail teams,
    - Elevated in-store client experience through CRM adoption and coaching,
    - Developed talents through specific coaching programs.
    Customer Experience Strategy Learning and Development Coaching Retail Gestion de projet
  • Hermès
    Customer Experience Manager
    LUXURY GOODS
    November 2020 - September 2024 (3 years and 10 months)
    London, England, United Kingdom
    HQ based, scope of 9 stores across London, Manchester and Dublin
    Management of a senior client development coordinator
    Transversal collaborations with Communication, Retail Merchandising, e-com & Learning teams

    - Defined and executed omnichannel CX strategy,
    - Led CRM and clienteling initiatives improving data quality & retention,
    - Designed and orchestrated high-level VIC experiences (international & local institutional events, fashion shows, bespoke atelier visits…etc),
    - Delivered training and coaching about CX and Hermès values to 400 retail teams and HQ,
    - Contributed to Europe and Global CX communities.
    Customer Experience Strategy Learning and Development Experience Design Retail Gestion de projet
Check out Marie's experience

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Education

  • Master 2 (M2)
    SKEMA Business School
    2017
    Master 2 (M2)
  • Bachelor in Business
    IUT 2 GEA Grenoble - Université Pierre Mendès France (UPMF)
    2013
    Bachelor in Business

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