About Marie
Experienced Project Manager with over 15 years of experience leading high-value projects, coordinating stakeholders, ensuring the achievement of objectives, and driving continuous process improvement.
Leveraging strong expertise in client relationship management and customer retention, I build long-term partnerships based on trust, active listening, and value creation.
Highly organized, detail-oriented, and results-driven, I contribute to project success while enhancing customer satisfaction and loyalty.
English
Fluent
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- CrossKnowledgeKey Account Manager / Project managerEDUCATION AND E-LEARNINGNovember 2019 - June 2023 (3 years and 7 months)Paris Metropolitan Area, France
- Conducted project governance meetings, monitored adoption and performance metrics, and provided strategic recommendations to help clients achieve their learning objectives.
- Managed the implementation and rollout of LMS and digital learning projects, coordinating internal teams and customer stakeholders to ensure successful delivery.
- Developed new business opportunities and managed strategic enterprise accounts, promoting digital learning solutions, LMS platforms, and software licensing agreements.
- Led complex sales cycles from prospecting to contract signature, engaging with HR, Learning & Development, IT, and executive stakeholders.
- Identified client business challenges and designed tailored learning technology solutions to support talent development, employee engagement, and organizational performance.
- Negotiated multi-year SaaS, LMS, and content licensing contracts, ensuring strong business value and return on investment.
- Built long-term partnerships with key customers, driving customer satisfaction, retention, and revenue growth through account expansion and additional project opportunities.
- Vodeclic, a Skillsoft CompanyBusiness Development / project managerEDUCATION AND E-LEARNINGJanuary 2014 - November 2019 (5 years and 10 months)92300 Levallois-Perret, France
- Facilitated customer workshops to identify needs, define success metrics, and maximize engagement with digital learning solutions.
- Analyzed performance reports and learning analytics, providing strategic recommendations to help clients achieve their training and development targets.
- Conducted regular business reviews and project follow-ups to drive customer satisfaction, retention, and account growth.
- **Supported customers throughout the implementation and adoption phases, ensuring alignment between learning programs and organizational goals.
- Drove new business acquisition and expanded strategic accounts across large enterprise organizations, including AG2R La Mondiale, Manpower, Keolis, Lyreco, and Transdev.
- Built and nurtured relationships with HR, Learning & Development, and Talent Management leaders within CAC 40 and SBF 120 companies.
- Managed complex B2B sales opportunities involving multiple stakeholders, with sales cycles ranging from 6 to 18 months.
- Acted as a trusted advisor to clients, developing long-term partnerships focused on business objectives and user adoption.
- Help-Line (Groupe Neurones)Ingénieur CommercialDIGITAL AND ITSeptember 2011 - December 2013 (2 years and 3 months)92000 Nanterre, France
- Managed the successful delivery of projects sold, acting as the primary point of contact for clients and coordinating cross-functional teams throughout the project lifecycle.
- Ensured projects were delivered on time, within budget, and in line with agreed service levels and customer expectations.
- Built and maintained strong client relationships, driving customer satisfaction, retention, and business growth.
- Monitored project performance, identified risks, and implemented corrective actions to ensure successful outcomes.
- Collaborated closely with technical, operational, and management teams to align project execution with client objectives and business requirements.
- Developed and managed a portfolio of corporate clients, identifying business opportunities and delivering tailored IT outsourcing and managed services solutions.
- Led the full sales cycle, from prospecting and needs assessment to proposal development, contract negotiation, and closing.
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Education
- Certificat de compétences Salesforce CRMCertificat de compétences Salesforce CRM
- Certificat de compétences Salesforce CRMCertificat de compétences Salesforce CRM