Marc Le-Mêrle

UX/UI Designer

Remote from Cannes

  • 43.5524
  • 7.0215
  • Indicative rate €200 / day
  • Experience 0-2 years
Propose a project The project will only begin when you accept Marc's quote.

Availability not confirmed

Propose a project The project will only begin when you accept Marc's quote.

Location and geographical scope

Location
Cannes, France
Remote only
Works remotely most of the time

Preferences

Project length
  • ≤ 1 week
  • ≤ 1 month
  • Between 1-3 months
Business sector
  • Digital Agency and IT company
  • Architecture & Urban Planning
  • Arts & Crafts
  • Banking & Insurance
  • Biotechnology
+23 autres
Company size
  • 1 person
  • 2 - 10 people
  • 11 - 49 people
  • 50 - 249 people
  • 250 - 999 people
+2 autres

Verifications

Languages

  • Français

    Native or bilingual

  • Anglais

    Full professional proficiency

Skills (50)

Marc in a few words

Bonjour :)

Je m'appelle Marc, je suis un designer multidisciplinaire, ayant étudié le design ainsi que le web développement, avec une expérience confirmée dans l'expérience client. Facilement adaptable aux nouveaux processus et logiciels.
Travailleur acharné, motivé et bien organisé. J'adore participer à divers projets et je ne refuse jamais un nouveau défi.

Portfolio

Experience

Ermeo

User Experience Manager

December 2018 - January 2020

Working within the product team. Set up processes to optimize onboarding - Identify and understand the customers journey of all buyers - Create and evolve on-boarding processes - Identify on-boarding goals with our customers, share them and follow them. - Set up and administer tools to automate and analyze on-boarding - Identify and develop Ermeo type settings according to our customers. Guarantee the best user experience throughout the use of Ermeo - Communicate with our customers about new features. In particular with the set up of communication campaign with newsletters. - Train users on new features through webinars, or a interactive on-boarding process. - Understand and evolve the user support management process - Being the privileged interlocutor of our users and establishing long-lasting relationships and trust with them. - Set up and administer tools to facilitate the exchange with our clients

Tiller Systems

Head of Support

Région de Paris, France

January 2018 - December 2018

Established in Paris and rapidly growing throughout France, Tiller is now sailing international waters, seeking new adventures. With a dynamic, energetic and talented team, Tiller is focused on growth and on becoming the market leader in iPad POS solutions. With over 6.500 satisfied customers in more than 35 countries. - Recruit, train and develop the customer services team - Define SLAs and ensure their accomplishment by monitoring team KPIs - Ensure the management and prioritize customer requests - Ensure adequate communication and support internal teams in case of major incidents - Participate in the implementation of tools to fluidify the returns. - Imagine and implement our Customer Support department

Tiller Systems

Customer Happiness Expert

Région de Paris, France

March 2017 - December 2017

- Guarantee the management and prioritization of the customer demands and solve them - Offer an unwavering quality to our customers - Manage requests more and more diversified - Insure an adapted communication and accompany the internal teams in case of major incidents

FrenchTrotters

Manager

Région de Paris, France

June 2016 - December 2016

- Lead and organize a team of 5 people. This includes managing staff and internal conflicts, assigning tasks to employees, hiring or seeing to hiring staff, building customer loyalty. - Plan the objectives of the staff as well as those of the store. - Training - Learning to sales techniques - Coaching teams - Inventory management.

SMCP (Sandro, Maje, Claudie Pierlot) - SMCP

Assistant Manager - Visuel Merchandiser

Région de Montréal, Canada

June 2014 - May 2016

- Lead and organize a team of 15 people. - Learning to sales techniques - Coaching teams - Evaluate the collaborators - Guarantee the realization of the turnover - Analyze the commercial activity - Guarantee a unique Customer service - Visual merchandiser

SMCP - Sandro, Maje, Claudie Pierlot - SMCP

Sales

Région de Montréal, Canada

June 2013 - June 2014

- Customer advisor for the purchase of products - Supply of goods - Participate in inventories - Sandro's visual supervisor, maintain and supply the displays - Perform after sales service, refunds and exchanges handle customer complaints

Jean Verville Architecte

Interior architect

Région de Montréal, Canada

January 2013 - June 2013

- Realization of different architectures for a children's room - Realistic 3D rendering of Customer projects - model, detailed plans, - video presentation

We Love Art

Scénographe

Région de Paris, France

June 2011 - September 2011

Scenic realization of the We Love Green music festival and creation of a bicycle garage sponsored by We Love Art and Arte.

Education

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