Browse profiles Post a project
Malt welcom

Welcome to Marc's freelance profile!

Malt gives you access to the best freelancers for your projects. Contact Marc to discuss your project or search for other freelancer profiles on Malt.

Marc Le-Mêrle

UX/UI Designer

Works remotely from Cannes

  • 43.5524
  • 7.0215
Propose a project The project will begin once you accept Marc's quote.
Propose a project The project will begin once you accept Marc's quote.

Location and workplace preferences

Location
Cannes, France
Remote only
Primarily works remotely

Preferences

Project length
  • ≤ 1 week
  • ≤ 1 month
  • Between 1-3 months
Business sector
  • Digital & IT
  • Architecture & Urban Planning
  • Arts & Crafts
  • Banking & Insurance
  • Biotech
+23 autres
Company size
  • 1 person
  • 2-10 people
  • 11 - 49 people
  • 50 - 249 people
  • 250 - 999 people
+2 autres

Verifications

Freelancer code of conduct signed
Read the Malt code of conduct

Verified email

Languages

Categories

Skills (50)

Marc in a few words

Bonjour :)

Je m'appelle Marc, je suis un designer multidisciplinaire, ayant étudié le design ainsi que le web développement, avec une expérience confirmée dans l'expérience client. Facilement adaptable aux nouveaux processus et logiciels.
Travailleur acharné, motivé et bien organisé. J'adore participer à divers projets et je ne refuse jamais un nouveau défi.

Portfolio

Portfolio is only available to registered users

Experience

Ermeo

User Experience Manager

December 2018 - January 2020 (1 year and 1 month)

Working within the product team. Set up processes to optimize onboarding - Identify and understand the customers journey of all buyers - Create and evolve on-boarding processes - Identify on-boarding goals with our customers, share them and follow them. - Set up and administer tools to automate and analyze on-boarding - Identify and develop Ermeo type settings according to our customers. Guarantee the best user experience throughout the use of Ermeo - Communicate with our customers about new features. In particular with the set up of communication campaign with newsletters. - Train users on new features through webinars, or a interactive on-boarding process. - Understand and evolve the user support management process - Being the privileged interlocutor of our users and establishing long-lasting relationships and trust with them. - Set up and administer tools to facilitate the exchange with our clients

Tiller Systems

Head of Support

Région de Paris, France

January 2018 - December 2018 (11 months)

Established in Paris and rapidly growing throughout France, Tiller is now sailing international waters, seeking new adventures. With a dynamic, energetic and talented team, Tiller is focused on growth and on becoming the market leader in iPad POS solutions. With over 6.500 satisfied customers in more than 35 countries. - Recruit, train and develop the customer services team - Define SLAs and ensure their accomplishment by monitoring team KPIs - Ensure the management and prioritize customer requests - Ensure adequate communication and support internal teams in case of major incidents - Participate in the implementation of tools to fluidify the returns. - Imagine and implement our Customer Support department

Tiller Systems

Customer Happiness Expert

Région de Paris, France

March 2017 - December 2017 (9 months)

- Guarantee the management and prioritization of the customer demands and solve them - Offer an unwavering quality to our customers - Manage requests more and more diversified - Insure an adapted communication and accompany the internal teams in case of major incidents

FrenchTrotters

Manager

Région de Paris, France

June 2016 - December 2016 (6 months)

Recommendations

Check out Marc's recommendations

Education