Description

Over 20 years of experience leading IT projects and managing IT teams within IT services companies and IT departments of large international groups.

During these years, I had the opportunity to manage large types of IT projects (Delivery, Technology Migration, Move to Cloud, Transformation, Outsourcing, ITSM, Compliance/Certification, RFI/RFP, Audit, Cybersecurity).

This diverse experience allows me to adapt to all types of environments and contexts, and to perfectly meet the needs of clients seeking a consultant to support them in their IT projects.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

PERNOD RICARD
PROJECT RFP MANAGER
WINE AND SPIRITS
February 2025 - Today (1 year and 5 months)
Paris 17, France
Amongst Enterprise Architecture department (Pernod Ricard Tech), study to streamline and optimize Application Managed Services (AMS) activities for Pernod Ricard applications and consolidate vendors.
Analysis of applications eligible for the RFP and definition of its scope.
Definition of AMS standards: list of activities to be supported, target Operating & Delivery models, resource allocation, pricing model, governance, metrics (SLA/KPI), productivity gains, ...
RFP drafting and formalization,
RFP consultation: Q&A, presentations, shortlisting, awarding.
Assessment of AIOps & monitoring tools proposed by bidders
Analysis and evaluation of technical and commercial proposals.
Contractualization and Statement of Work (SOW).
Interface between bidders and internal Tech teams (Product, Architecture, Security, Infrastructure & Operations, Tooling & Platform, Service Management).
RFI/RFP AMS AIOps Contract Management Procurement
Europ Assistance
CONTRACT & SERVICE DELIVERY MANAGER
BANKING AND INSURANCE
January 2024 - February 2025 (1 year and 1 month)
Saint-Denis, France
Contract Manager & SDM of Nearshore Delivery Centre (Application Development & Maintenance, > 100 consultants)
Governance (weekly follow-up, monthly Steerco) with the partner
Definition, implementation, and monitoring of contract KPIs and SLAs
Monthly reporting of delivery activities
Follow-up of purchase orders (POs), invoicing, budget, and change requests
Monitoring projects (Fixed-Price or T&M) developed by the partner
Monthly monitoring of capacity requirements (resource ramp-up/ramp-down)
CAST Implementation for code quality and trends monitoring (SLA)
Atlassian Administrator (Jira, Confluence, Bitbucket) managing the relationship with vendor (Licenses, Service Advisory, Support)
Technical environments: ServiceNow, Atlassian Jira/Confluence/Bitbucket, CAST
Contract Management KPI & SLA Atlassian Service Delivery Management Governance
Europ Assistance
DEPUTY HEAD OF DELIVERY
BANKING AND INSURANCE
March 2022 - December 2023 (1 year and 9 months)
Saint-Denis, France
Deputy Head of Delivery of Europ Assistance Holding
RFI for delivery outsourcing (nearshore): formalization and publication with Procurement team
RFP for delivery outsourcing (nearshore): formalization, application scope and activities to be outsourced, Q&A, bid defense meetings, score card drafting, evaluation of bidder proposals, selection of the preferred partner, contractualization (SOW) and SLAs/KPIs, Due Diligence
Follow-up of application transitions
Implementation of ServiceNow and ITIL processes (Incidents, Problems, Changes, Service Requests, …)
Implementation of a global application monitoring solution and transversal Support L1
Qualys deployment (defining processes, dashboards setup, monitoring remediation plans)
Lead of PCI-DSS audit
Technical environments: Java, React JS, .Net, AWS, Azure, Jenkins, Qualys, Checkmarx
RFI & RFP ServiceNow ITSM Delivery Management SOW Monitoring & Observability