About Mahdi
With over 10 years of experience in the IT sector, including 8 years dedicated to ServiceNow, I have developed deep expertise in designing and developing ServiceNow applications and modules. I have recently gained the “ServiceNow - Certified Technical Architect” certification, I excel in analyzing needs, providing expert advice, and implementing optimal, sustainable, and scalable solutions.
French
Native or bilingual
English
Fluent
Can work on-site
Lyon (up to 50km)
Experience
- OVHcloudServiceNow Implementation LeadDIGITAL AND ITAugust 2025 - Today (10 months)Lyon, FranceServiceNow Implementation Lead Transverse ITSM & CSMServiceNow Implementation Lead Transverse ITSM & CSM
- BPCE-ITServiceNow Architect &Tech LeadTECHJanuary 2025 - July 2025 (6 months)ServiceNow Architect &Tech LeadServiceNow Architect &Tech LeadServiceNow Architect &Tech LeadServiceNow Architect &Tech Lead
- INETUMConsultant ITSM technico-fonctionnel - ServiceNowJune 2021 - Today (5 years)Lyon, France
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Education
- Mastère spécialisé, InformatiqueINSA Lyon - Institut National des Sciences Appliquées de Lyon2017Mastère spécialisé, Informatique
- ingénieur, Ingénierie informatiqueEcole Nationale d'Ingénieurs de Sousse2015ingénieur, Ingénierie informatique
Certifications
- Certified Technical Architect (CTA)ServiceNow2024