About Luigi
Développeur .net depuis 2003 j'ai repris et fait évoluer des logiciels métier existants pour des grands comptes.
j'adore le reverse engineering, travailler en urgence et la reprise de vieux code en mode agile, même lorsque celui-ci est mal documenté.
Architecte applicatif accompli, j'ai travaillé pour des grandes comptes comme Orange, Veolia Eau et Suez en tant qu'expert CTI.
French
Native or bilingual
English
Fluent
Italian
Native or bilingual
Remote only
Primarily works remotely
Experience
- Carglass®Responsable IT des télécommunicationsJune 2015 - Today (11 years)
- AVREMO SARLCEO / AVAYA CTI Expert/ProgrammerNovember 2014 - May 2015 (6 months)49400 Saumur, France
- Synchrone Technologies/ Mission to Orange Business ServicesAVAYA CTI Expert/ProgrammerDecember 2010 - October 2014 (3 years and 10 months)Technical Consultant (Support and Project): Diagnosis and interventions on technical problems and issues for all the product of AVAYA call centers Manage Tier 2 problem description and report bugs to vendor (AVAYA) support. Manage the relationship between AVAYA and final customer. Fix the severity of the issue. Help Tier 2 with configuration issues. Work as Single point of contact for escalations with vendor (AVAYA) Help installation team to solve technical installation problems. Help the implementation team to solve implementation issues. Work with sales to understand customer's needs and propose new solutions to implement AVAYA and customer's business. Programmer: Applications: DotNET (dll, web services and ASPX) for one of major Orange French customers on AVAYA technology. DotNET call routing engine windows service for one international customer. Java script development Actually working on:-Windows Workflow Foundation 4.5 for call routing engine.-Nice Bridge (unified -sdk ) implementation.
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Education
- BTS (two-year technical degree) in Italian Aeronautical school, Aerospace, Aeronautical and Astronautical EngineeringPolitecnico di Milano1996BTS (two-year technical degree) in Italian Aeronautical school, Aerospace, Aeronautical and Astronautical Engineering