About Lucile
Consultante en Communication Digitale & Gestion de Projet 🚀
French
Native or bilingual
English
Native or bilingual
Experience
- IntactConseillère principale communicationsBANKING AND INSURANCEJanuary 2025 - Today (1 year and 5 months)Montréal, Canada- Created, reviewed, and updated Workday help articles and documentation in alignment with Intact’s internal standards, while providing recommendations on best practices.- Identified, analyzed, and diagnosed major issues within help articles and proposed actionable improvements to enhance clarity and efficiency.- Ensured all content was written in a clear, concise, and accessible way for employees and managers across the organization.- Tracked and maintained the project deployment plan to support smooth and timely execution.- Collaborated closely with HR expertise teams on all knowledge base and help content initiatives.- Delivered training and support to internal teams and HR experts on content standards, guidelines, and documentation procedures.- Identified opportunities to improve processes, automate workflows, and drive operational efficiency.
- Média GroupeMarketing & Partnerships CoordinatorPRESS AND MEDIAMarch 2024 - October 2024 (7 months)Montréal, CanadaWebsite Management- Led the deployment of NEO’s new corporate website by coordinating all pages with the web developer, building the site structure, and creating UX/UI-informed wireframes to optimize user experience and navigation.- Produced SEO-optimized content and managed CMS integration- Developed internal and external communication strategies to promote the website, strengthen company awareness, and support visibility among clients, partners, and prospects.- Monitored website performance metrics through Google Analytics and implemented continuous improvements using Screaming Frog to enhance user experience and engagement.Marketing & Sales Tools- Created and updated marketing assets for the sales team, including media kits, marketing studies, exclusive offers, and a structured directory of 500+ properties.- Analyzed NEO’s market share within the Canadian out-of-home advertising industry to support strategic positioning.- Interpreted and simplified consumer marketing data to make insights accessible and actionable for internal stakeholders.Partnerships- Managed relationships with 40+ partners, overseeing partnership operations and sponsorship initiatives for key industry events.- Supported brand visibility and reputation development within the Canadian advertising market through targeted partnership strategies.Communications & Public Relations- Oversaw all internal and external corporate communications.- Wrote and distributed press releases to strengthen media presence and corporate messaging.- Managed social media accounts for Média Groupe brands (LinkedIn & Instagram), ensuring consistent company voice and impactful content.- Tracked and analyzed social performance using Sprout Social to improve reach, engagement, and content strategy.
- DECATHLONResponsable communicationSPORTSNovember 2022 - July 2023 (8 months)Lille, FranceResponsable communication des 3 outils du contenu utilisés chez Decathlon :
- Sphere : CMS permettant la création et la publication de contenu (utilisé par plus de 650 collaborateurs dans 20 pays
- Origami : Front-office pour la gestion de sites internet, permettant la création de sites et l’intégration de contenu issu du CMS
- PixL : DAM (Digital Asset Management) centralisant environ 5 millions de médias, utilisé par plus de 2 000 collaborateurs pour la diffusion interne et externe de photos, vidéos et packshots
1/ RESPONSABLE DE LA STRATEGIE DE COMMUNICATION- Renforcement de la notoriété et de la crédibilité des outils en interne, par des campagnes de sensibilisation et de formation
- Développement d’un plan de communication dynamique pour promouvoir les nouvelles fonctionnalités et inciter à l’adoption des outils
- Création et gestion d'un site web interne : administration du CMS, élaboration de l’arborescence et de l’interface UX/UI, rédaction SEO, interviews utilisateurs, et rédaction de guides d’utilisation et d’articles sur les tendances de marketing numérique et l’IA
- Élaboration et lancement de la version internationale du site web, en anglais
- Analyse des performances des infolettres (Sarbacane) et des sites web (Google Analytics) pour des optimisations continues
2/ ACCOMPAGNEMENT DES UTILISATEURS- Production de 4 infolettres mensuelles bilingues visant à renforcer la notoriété et l’usage des outils
- Support quotidien auprès des utilisateurs pour améliorer leur maîtrise des outils
- Onboarding des nouveaux utilisateurs avec des parcours de formation adaptés
- Traduction des formations en ligne pour assurer un accès adapté aux équipes internationales
3/ SOUTIEN AUX PRODUCT OWNERS- Collaboration étroite avec les Product Owners pour renforcer la communication des outils auprès des utilisateurs, et développer des ressources et supports adaptés à leurs besoins.
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Education
- Manager de la communication globaleISTC2021
- Licence Communication MarketingISTC2019