Description

Expert debug GTM / Tag managers, j'ai accompagné les clients d'Axeptio pendant 5 ans pour toutes leurs problématiques de tracking, tout en respectant le RGPD. J'ai pu au travers de ces expériences acquérir des compétences en webtracking, régies publicitaires, gestion du consentement pour de nombreux services tiers (notamment le Google Consent Mode v2).

Industry field of expertise

Languages

English
Native or bilingual
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Axeptio
Technical Support Lead
SOFTWARE PUBLISHING
January 2024 - Today (2 years and 6 months)
Montpellier, France
• · SaaS GDPR Consent Management Platform
◦ · 70,000+ customers worldwide
• • Structured and standardized support processes across a SaaS CMP platform serving 70,000+ customers worldwide, with direct ownership of enterprise and key account support.
• • Maintained a 97% CSAT score through consistent, high-quality technical support and rapid incident resolution.
• • Onboarded and trained 2 Technical Support Engineers on GDPR compliance workflows, TCF 2.2, and API integrations.
• • Developed an internal troubleshooting tool for integration analysis (JavaScript / REST APIs), reducing avg. resolution time.
• • Created and maintained technical documentation and integration guides (JavaScript SDK, GTM, Swift, Java).
• • Developed reusable GTM templates for Consent Mode v2 and TCF 2.2 customer implementations.
• • Led Zendesk and Intercom integration projects, improving ticket routing and SLA tracking.
RGPD Matomo Tag Manager Google Tag Manager Web Tracking Consent Mode V2
Axeptio
Technical Support Engineer
SOFTWARE PUBLISHING
January 2022 - January 2024 (2 years)
Montpellier, France
• · SaaS GDPR Consent Management Platform
• • Managed ~10 technical support tickets per day (JavaScript, REST API, Webhook, SDK integrations).
• • Supported customers on analytics setup, consent signal configuration (TCF 2.2, Consent Mode v2) and API integrations.
• • Used Postman extensively to reproduce and diagnose API-level issues.
• • Produced customer-facing and internal documentation on CMP integration patterns.
RGPD Consent Mode V2 Google Tag Manager Matomo Tag Manager Web Tracking