About Lisa
After 10 years of professional work in France & Belgium, I give a special attention to build a trustful relationship with customers & partners because by understanding their needs, we bring them the best customer experience. How? I take every project as a challenge and thinking about solutions and not problems has always been my state of mind.
French
Native or bilingual
English
Fluent
Spanish
Native or bilingual
Dutch
Basic
Remote only
Primarily works remotely
Experience
- ENGIEEmployer branding managerENERGY AND UTILITIESNovember 2023 - Today (2 years and 7 months)Analyze the positioning, messages, and communication channels regarding employer branding.Contribute to the GBU’s strategic 4.30 program for its HR component, focusing on employee attraction and retention (employee advocacy, videos for new hires, etc.).Manage a network of employer branding correspondents within operational entities (approximately 15 countries).Contribute to the creation of recruitment documents to enhance the candidate experience.Analyze the suitability and performance of the candidate journey from onboarding to development.
- ProximusProduct Owner - Path Finder - Customer experience MyProximus AppMarch 2022 - Today (4 years and 3 months)Brussels, BelgiumLeader d'une équipe multidisciplinaire de 20 personnes (UX,UI, développeurs, testeurs) Créer et définir une expérience client E2E (et personnalisée) en accompagnant l'utilisateur de la plateforme My Proximus app/web à trouver l'information ou le service dont il a besoin, au bon moment et sans aucun effort.
- ScarletProduct Owner Acquisition Price SeekersDecember 2020 - April 2022 (1 year and 4 months)• Leader une équipe pluridisciplinaire pour atteindre les objectifs commerciaux• Agir en tant que porte-parole du segment "Price Seeker" et partager cette vision du client avec l'équipe• Définir et prioriser le travail de l'équipe• Assurer la cohérence entre les segments clients et gérer les parties prenantes• Valider les livrables de l'équipe• Assurer la priorité au digital axé sur la "Data-driven mindset" au sein de l'équipe• Partager une nouvelle culture d'entreprise pour créer des ponts avec le groupe Proximus
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Education
- MASTER, MARKETING STRATEGIQUESup Career, l'École des Formations en Alternance du Groupe INSEEC2017MASTER, MARKETING STRATEGIQUE
- Bachelor of Arts in CommunicationSUP DE COM PARIS2015BACHELOR, COMMUNICATION MARKETING ALTERNANCE