Laurent Prat

Managed the day-to-day relationship with over 50 clients:

•Handled technical issues and client demands

•Managed bids & campaigns

•Created reportings and analyzed performances

•Ticket creation on Jira Managed the long-term relationship hand in hand with senior account strategists:

•Worked on account plan and quarterly business review

•Supported our clients in the transition to the end of third-party cookies

•Helped account strategists identify relevant business opportunities thanks to market studies Side project: conducted annual meetings with long-tail clients. 30 meetings conducted and 8.4K€/month upsell

•Assisted clients in the transition to the use of new solutions

•Led meetings with dissatisfied clients

•Created a sales pitch and worked on the improvement of the sales cycle

•Set up a dashboard on Salesforce to monitor the progress of results and ongoing exchanges

•Suggested solutions to improve customer relations (open hours, tailored video training, etc..)

Assisted Sales Development Representatives on strategic accounts (Revenues > 600M€):

•Identified relevant opportunities and prospects

•Conducted additional account research to inform the overall strategy through account plans

•Collaborated with the Sales Development Representatives to strategize on targeted accounts

•Wrote social selling posts and email sequences

•Led cold calls & qualification calls

•Implemented a dashboard to monitor the progress of key deals

Supervised content, marketing and design with a team of 5 people

•Performed interviews with former students to strengthen the collaboration with emlyon Alumni network

•Initiated a new partnership for printing allowing us to reach over 20% cost decrease