About Laurène
I am a community manager for a small company since 2020 where I create content and stories on Instagram to keep the community engaged. I am very reactive when it comes to managing social media accounts. I have experience in customer support as well and it led my to manage the influence program of the company.
I am also a creative entrepreneur, I design and sew fashion accessories and manage all my social media accounts, and write articles.
French
Native or bilingual
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- RadSwanCommunity ManagerNovember 2021 - Today (4 years and 7 months)Community Management• Customer communication on social pages• Support the Marketing team to develop a social media strategy• Using sprout to schedule content• Contribute to creative ideas• Ownership of UGC outcomes and all social media platforms (Instagram, Facebook, Pinterest, and YouTube) Influencer Marketing• Support the creative team in writing brief• Reaching out to influencers for collaboration• Responsible to ship influencers' packages Project Management• Oversee the day-to-day of all social media DMs, questions, IG Stories and work with the Customer• Experience Managers on FAQs.• Supporting the Content Editor, CX Manager, and PR with the influencer outreach program• Managing Facebook Ads
- RadSwanCoordinatrice Logistique et Relation ClientsApril 2021 - November 2021 (7 months)• Reporting customer insights• Manage orders within our UK and US warehouses
- It's a Wraap !!Creative DirectorJanuary 2021 - Today (5 years and 5 months)Miami, FL, USA
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Education
- Bachelor of Science in MarketingUniversity of South Florida Muma College of Business2020Bachelor, Marketing - Spécialité entreprenariat
- Bac +2, Business AdministrationMiami Dade College2018Bac +2, Business Administration