Description

Experienced software developer with over 9 years of professional expertise in utilizing Microsoft technologies to develop robust software solutions. Skilled in Customer Relationship Management, particularly with a focus on Microsoft Dynamics CRM, for over 5 years. Proficient in both technical and functional aspects of Microsoft Dynamics CRM, enabling effective implementation and optimization of CRM systems.

Languages

English
Conversational
French
Conversational
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Clamart (up to 50km)

HA PLUS PME
Dynamics CRM 365 Technical Expert
E-COMMERCE
September 2020 - Today (5 years and 9 months)
Toussus-le-Noble, France
Performed Tasks:
▪ Analyzed client requirements.
▪ Designed and refined Functional and Technical specifications.
▪ Developed/Implemented requirements (Customization, Workflow, Plugin, Batch, etc.).
▪ Suggested new features and enhancements.
▪ Managed Dynamics CRM organizations (Creation / Configuration...).
▪ Integrated and installed Dynamics CRM solutions.
▪ Created Flows (Power Automate).
▪ Managed user access and permissions (Microsoft Admin Center).
▪ Handled database management tasks (Backup, Restoration, SQL Queries, etc.).
▪ Interacted with Portals.
▪ Created and maintained a web API project that communicates with D365 CRM
Dynamics crm 365 C# Power Apps ASP.NET Core SQL Server JavaScript Power Automate
Banque de France
Technical consultant in Dynamics CRM 365
BANKING AND INSURANCE
November 2019 - March 2020 (5 months)
Paris, France
Projects: NEUSGATE / CICM / RCLI / MODAC
Performed Tasks:
▪ Managed Dynamics CRM organizations (Creation / Configuration...).
▪ Integrated and installed Dynamics CRM solutions.
▪ Installed and configured SSIS packages and jobs.
▪ Handled database management tasks (Backup, Restoration, SQL Queries, etc.).
▪ Participated in a study for migration to Dynamics CRM 365.
▪ Conducted a feasibility study for integrating Apex Planner (Calendar).
Technologies and Tools: Microsoft Dynamics CRM 2015, SQL Server 2014, Dynamics CRM Deployment
Manager, Plugin Registration Tool, Jira,
Dynamics CRM SQL Server SSIS
Eedenred
Customer Service
BANKING AND INSURANCE
March 2019 - October 2019 (8 months)
Malakoff, France
Project: Ticket Restaurant Creation / Edenred
ALOHA Application: Handling order management processes, client interactions, order processing, title
production, delivery, payment processing, invoicing, follow-ups, and interactions with Edenred product
banks (Ticket Restaurant, Ticket Kadéos, CESU, etc.).
Roles and Tasks:
▪ IT Support: Resolving issues reported by users of the ALOHA Emission application.
▪ Analyzing problems (stored procedures, jobs, etc.).
▪ Extracting data using SQL queries.
▪ Automating repetitive tasks.
SQL Server