Kévin Brillion

Designed an innovative AI invoice platform from POC to MVP. Map workflows, ran field interviews, and created dashboards to blend OCR and SAP. Impact: Projected to jump automated processing from 8% to 50%, saving €1M annually and avoiding €2M in regulatory risks.

Led UX/UI design for internal support and logistics tools using the Bloom Design System. Conducted discovery and user testing to seamlessly integrate generative AI features into the CRM. Impact: Achieved 85% AI adoption, reduced ticket handling times by 30%, and lifted CSAT to 4.7/5.

Scaled user research across major B2C mobile apps used by millions in Europe. Ran quantitative studies, diary studies, and extensive field testing for critical features like conversational AI. Impact: Re-engineered the UXR workflow, boosting request fulfillment from 40% to 100%.