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Karine ServicKS

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About Karine

Senior Program Manager | Strategic Coordination & Operational Transformation

I help organizations deliver high-stakes projects—business launches, crisis management, and transformation programs—by aligning stakeholders, securing execution, and driving operational performance. Experienced in cross-functional team leadership, process optimization, and change management across complex, multi-site environments.

Passionate about turning strategic priorities into measurable results, delivering measurable impact and translating organizational priorities into actionable results. I am looking to contribute to high-impact programs in France or internationally.

Thrives at the intersection of strategy and operations, ensuring visibility and progress on high-impact initiatives.

Known for an open, collaborative approach within multicultural, high-pressure environments.
Fluent in French, English, and Armenian. Certified Lean Six Sigma Yellow Belt, currently pursuing PMP/PMI certification.Senior Program Manager | Strategic Coordination & Operational Transformation I help organizations deliver high-stakes projects—business launches, crisis management, and transformation programs—by aligning stakeholders, securing execution, and driving operational performance. Experienced in cross-functional team leadership, process optimization, and change management across complex, multi-site environments. Passionate about turning strategic priorities into measurable results, delivering measurable impact and translating organizational priorities into actionable results. I am looking to contribute to high-impact programs in France or internationally. Thrives at the intersection of strategy and operations, ensuring visibility and progress on high-impact initiatives. Known for an open, collaborative approach within multicultural, high-pressure environments. Fluent in French, English, and Armenian. Certified Lean Six Sigma Yellow Belt, currently pursuing PMP/PMI certification.
  • French

    Native or bilingual

  • English

    Fluent

  • Armenian

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • MAJOREL /TP (BPO & Externalisation de la Relation Client)
    Senior Program Manager – Coordination stratégique & transformation opérationnelle
    CONSULTING AND AUDITS
    January 2020 - Today (6 years and 5 months)
    Pilotage et sécurisation de projets stratégiques et de transformation en environnements complexes et multisites.

    Sécurisation et pilotage de projets stratégiques
    • • Pilotage de projets à forts enjeux : lancements d'activité, gestion de crise, comptes sensibles, programmes de transformation organisationnelle.
    • • Contribution à des chantiers
    Outsourcing BPO Gestion relation client Change Management Stratégie d'entreprise
  • MAGNIT GLOBAL (Externalisation de process RH)
    Program / Ressource Manager
    January 2017 - January 2020 (3 years)
    Responsable du sourcing et du pilotage des projets SIRH pour PPG Industries (France) et Amex GBT (Londres/UK).
    • • Implémentation de l'outil de BPO RH : rédaction du cahier des charges, Formation utilisateurs (DRH sites), paramétrage et tests techniques avec les équipes de développement.
    • • Gestion des ressources : Sourcing et suivi des besoins en intérim/freelance (cols blancs et bleus) en France et UK. Facturation,
    • • Animation & Gestion client : Interlocuteur unique client (CRM/SRM), coordination avec les fournisseurs, client et équipes internes. Animation de copils hebdo et comité stratégiques mensuels avec les Clients.

    Résultats : Implémentation réussie de l'outil RH, relations pérennisées avec les clients et fournisseurs. Budget piloté : 2-5 MEuros
  • CABINET NAC
    HR Manager
    January 2013 - January 2017 (4 years)
    Responsable de l'administration du personnel et SIRH de l'outil de paye pour le portfolio clients PME/TPE du cabinet. Appui auprès du Managing Partner du Cabinet.

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Education

  • Certification PMP (Project Management Professional)
    PMI, La Défense
    Certification PMP (Project Management Professional)
  • Yellow Belt Lean Six Sigma
    Lean Six Sigma France
    2020
    Yellow Belt Lean Six Sigma

Skill set

Categories