Description

🚀 Here’s what I do best:

- I turn user insights into crystal-clear, actionable user stories

- I bring people together—business teams, developers, designers, QA—to move as one

- I manage product backlogs, lead sprints, and keep priorities laser-focused

- I guide change, train users, and make sure tools are not just implemented, but embraced

- I work hands-on with Salesforce B2B Commerce, ServiceNow, and SFCC

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Opella Healthcare France
Global Admin - Training and User Support
HEALTH AND WELLNESS
August 2024 - Today (1 year and 10 months)
Neuilly-sur-Seine, France
Supported CRM/B2B Portal administrators during a one-month assignment in São Paulo, focusing on skills development, session facilitation, knowledge transfer, and strategic alignment.
Managed the lifecycle of requests and incidents using ServiceNow. Led the administrators' community to encourage best practice sharing and continuous upskilling.
Authored user guides and functional documentation to empower local teams and promote autonomy.
Provided actionable insights to continuously improve user experience and operational efficiency.
Provided training and post-implementation support to ensure successful adoption of new systems and processes across CEE countries (Hungary, Poland, Romania, Czech Republic, Slovakia).
Conduite du changement Formation Méthode agile Scrum Master
Opella Healthcare France
Senior Business Analyst - Global Deployment
HEALTH AND WELLNESS
September 2023 - August 2024 (11 months)
Neuilly-sur-Seine, France
Developed the international deployment strategy with a focus on local adoption and alignment with global objectives.
Conducted gap analyses to identify country-specific needs and implemented tailored solutions while adhering to group standards.
Led bi-weekly operational calls with local stakeholders and central technical teams to ensure project alignment and progress tracking.
Defined and implemented a scalable Core model to enable fast, consistent, and efficient deployments at a global level.
Designed and maintained consolidated reports and dashboards to monitor platform adoption, user engagement, and business impact post-launch.
Opella Healthcare France
Testing Lead - UAT and SIT
HEALTH AND WELLNESS
November 2022 - September 2023 (10 months)
Neuilly-sur-Seine, France
Led the functional testing strategy (SIT/UAT), ensuring comprehensive coverage of business requirements. Coordinated business, technical, and QA teams to guarantee the quality of deliverables. Executed and monitored testing campaigns, including gap identification, reporting of issues, and validation of fixes. Conducted product demonstrations for the Product Owner, identifying areas for improvement and reinforcing product consistency. Contributed to the continuous improvement of the testing process by leveraging feedback and defining best practices across the QA team.

TECH ENVIRONMENT & TOOLS
CLOUD : SF B2B Commerce & Consumer Goods PROJECT MANAGEMENT : JIRA, CONFLUENCE, SERVICENOW