Description

Consultante Salesforce certifiée avec 5 ans d’expérience en implémentation et optimisation CRM pour les secteurs santé, finance, SaaS, services B2B et tech.

Je maîtrise l’ensemble de l’écosystème Salesforce (Sales Cloud, Service Cloud, Financial Services Cloud) et j’interviens en automatisation (Flow, règles de validation, approbations), migration de données (Dataloader, Jitterbit), nettoyage de données (data quality), reporting, dashboards personnalisés et configuration Lightning.

J’ai accompagné des clients dans la refonte de leurs processus de vente (gestion de leads et opportunités), la structuration des permissions utilisateurs, la formation, la documentation, l’audit de sandbox

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

freelance
Salesforce Consultant
November 2022 - Today (3 years and 7 months)
Métropole du Grand Paris, France
• Led end-to-end Salesforce implementations, focusing on Sales Cloud and Service Cloud to optimize business processes.
• Conducted requirement gathering workshops and collaborated with stakeholders to align technical solutions with business needs.
• Designed and configured custom Salesforce workflows, reducing manual work by 30%.
• Developed KPI dashboards and automated reports, leading to 50% faster decision making.
• Conducted user training sessions, increasing Salesforce adoption by 25%.
Publicis Sapient
Salesforce Consultant
March 2022 - November 2022 (8 months)
San Francisco, CA, USA
• Managed end-to-end Salesforce product lifecycle, improving user experience by 35%.
• Designed and implemented process automation solutions, reducing manual workload by 40%.
• Provided strategic recommendations on Sales Cloud and Service Cloud functionalities to optimize CRM efficiency.
• Assisted in integrating Salesforce solutions with third-party applications.
Silverline
Salesforce Consultant
October 2021 - February 2022 (4 months)
New York, NY, USA
implementation
developed data-driven reports and dashboards to optimize sales strategies.
Partnered with cross-functional teams to streamline Salesforce implementations across departments.