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Judith HeckmannJH

Judith Heckmann

Senior user researcher & research ops

€750/day
Lille, FR
8-15 years

Average response time: 1 hour

About Judith

As a Senior User Researcher and Research Ops Specialist, I bring a unique blend of expertise in user-centered research and optimizing research operations to drive meaningful outcomes for your projects. With 10 years of experience in the field, I am passionate about understanding user behaviors, needs, and motivations to inform data-driven decision-making.

My Services

User Research: Conducting comprehensive user research studies to gain valuable insights into your target audience. I utilize a range of qualitative and quantitative methods, such as interviews, surveys, usability testing, and ethnographic research, to uncover user pain points and preferences.

Research Ops: As a Research Ops Specialist, I can set up and manage efficient research processes and infrastructure. This includes selecting appropriate research tools, ensuring seamless collaboration among teams, and streamlining data collection and analysis workflows.

Usability Testing: Planning and executing usability testing sessions to evaluate the usability and effectiveness of your products or prototypes. I identify areas of improvement and provide actionable recommendations to enhance the user experience.

Persona Development: Creating well-defined user personas to help your team better understand your target audience, align product development strategies, and enhance customer empathy.

Research Strategy: Developing comprehensive research strategies tailored to your project goals and organizational objectives. I can design research roadmaps to guide your product development lifecycle effectively.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Lille (up to 50km)

Experience

  • Decathlon Technology
    Research ops
    E-COMMERCE
    October 2022 - Today (3 years and 8 months)
    Lille, France
    As Research Ops Specialist at Decathlon, I played a key role in setting up the Atomic Research framework within the company. Passionate about creating an efficient and agile research environment, I successfully managed the research infrastructure while facilitating communication between research teams and internal stakeholders

    - Integration and deployment of the Atomic Research methodology within the organization, enabling an iterative and agile approach to research for faster and more informed decision-making.


    - Proactive coordination with research, product development and marketing teams to align research objectives with overall corporate strategy.

    - Training and coaching of researchers in the application of Atomic Research methodology, ensuring that they adopt best practices to maximize their effectiveness.

    - Management of ethical compliance in research, ensuring that all projects comply with current regulations and ethical standards.
    User Experience Design User Research Qualitative Research atomic research Research methodolody Mentoring IA générative ChatGPT Chatbot IA
  • Universite du littoral
    UX Research Methodologies Instructor, STAPS
    EDUCATION AND E-LEARNING
    January 2022 - Today (4 years and 5 months)
    Calais, France
    My Approach:

    I strive to create an engaging, hands-on learning environment where students can directly apply UX research methodologies to sports management scenarios. By blending theoretical knowledge with practical application, I ensure that graduates are not just knowledgeable but are also capable of executing their ideas in the real world.

    Essential UX Research Skills:
    Qualitative and quantitative analysis
    Usability testing
    User persona creation

    User-Centered Design Thinking:
    Empathy with users
    Problem definition and ideation
    Analyzing UX data for strategic insights
    UX insights for service improvement
    Formation Pédagogie Facilitation Communication Transmission de connaissances Enseignement supérieur
  • Decathlon United
    Lead UX - UX research for user account experiences and personalization
    E-COMMERCE
    April 2021 - December 2022 (1 year and 8 months)
    Lille, France
    - Led a cross-functional team of researchers in conducting a comprehensive market analysis to identify emerging trends and opportunities in the fitness wearables industry.

    - Developed and executed a detailed research plan, outlining key objectives, methodologies, and timelines to ensure project success.

    - Collaborated with product development and marketing teams to integrate research findings into the design and promotion of new fitness wearables.

    - Presented research findings and strategic recommendations to senior executives and key stakeholders, effectively communicating complex concepts in a clear and concise manner.
    Proactively identified and addressed potential research challenges, ensuring the project remained on track and delivered results on time.

    - Coached and mentored junior researchers, fostering a collaborative and growth-oriented team environment.

    - Leveraged customer feedback and user testing insights to drive product improvements and enhance user experience.
    Management User Research Communication empathie Impact Product management Collaboration Product Discovery Animation d'ateliers User Experience Design Design Thinking product vision Product roadmap

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Education

  • Product Designer, Product Design
    Thiga Academy
    2022
    Product Designer, Product Design
  • Doctorat, Anthropologie politique et sociale
    EHESS - Ecole des Hautes Etudes en Sciences Sociales
    2007
    Doctorat, Anthropologie politique et sociale

Skill set (50)

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