Description

I’m a web and graphic designer who loves building clean, functional websites—especially with WordPress. I specialise in helping people get their sites online, from choosing a domain and setting up hosting to designing a layout that feels just right.

Beyond design, I also offer customer support, including email help, troubleshooting, bug reporting, and ensuring clients feel confident with their website. I’m all about creating digital experiences that work well, look great, and make people’s lives easier.

Whether it’s customising a WooCommerce shop, securing a site with SSL, or simply walking someone through a tricky tech issue—I’m here to help, with patience and a passion for what I do.

Languages

English
Native or bilingual
French
Conversational

Workplace preferences

Remote only

Primarily works remotely

CONVESIO
CUSTOMER SUCCESS SPECIALIST
May 2023 - Today (3 years and 1 month)
Troubleshooting Hosting Issues: Assisting customers experiencing issues with their hosting accounts, including server downtime, slow performance, and error messages. Server Configuration Help: Assisting customers in setting up and configuring their web hosting environments, including email, databases, and DNS settings. Account Management: Helping customers with account related tasks such as updating billing information, and managing renewals.
XFUSION INC.
CUSTOMER SUPPORT AGENT
November 2020 - April 2023 (2 years and 5 months)
Website Deployment: Helping customers launch their websites on their hosting servers, including setting up content management systems (CMS) like WordPress, installing themes, plugins, and configuring website settings. Domain Configuration: Assisting with domain registration, DNS management, and pointing domains to hosting accounts or third-party services. Security Assistance: Offering support with website security features, including SSL certificates, firewalls, and other security protocols to protect customer websites.
UNDSGN
FREELANCE CUSTOMER SUPPORT TECHNICIAN
March 2019 - September 2022 (3 years and 6 months)
Email customer support on behalf of the company. Report issues, bugs, or suggested features to the company. Provide support and website customization to customers.