About Jordan
Versatile program coordinator with 8+ years of experience supporting people-centered initiatives across cultural, nonprofit, and multilingual settings. Skilled in crises management, stakeholder engagement, and cross-cultural communication. Committed to building inclusive, well-organized programs that prioritize human connection and operational excellence.
English
Native or bilingual
Spanish
Native or bilingual
French
Conversational
Can work on-site
Antibes (up to 15km)
Experience
- Food Tour NiceGuide TouristiqueJune 2025 - Today (1 year)
- Lead guided visits in Nice Metropolitan area in English and Spanish for groups between 3-25 people.
- Collaborate in French with local vendors and producers to ensure quality control for gastronomical tastings.
- Promote local products & services and ensure client satisfaction, visible with 5 star reviews on Google Maps and Trip Advisor.
- Process payments and document all expenses in collaboration with company accounting.
- Aid social media and marketing teams with English content, including reels, posts, and company handouts.
- Council on International Educational Exchange (CIEE)Program Coordinator, Outbound Exchanges & Global OperationsTRAVEL AND TOURISMMay 2024 - June 2025 (1 year and 1 month)Madrid, Spain
- Maintained and updated databases of 700+ Teach in Spain and 200+ Open Campus participants with US and local teams.
- Developed orientation material to anticipate participants' needs in health & safety, legal procedures, and cultural adaptation.
- Managed resource adquisition and budget of orientations, including the hiring, onboarding, and payment of contract workers.
- Documented participant challenges via Salesforce and facilitated involvement of management and stakeholders as necessary.
- Mitigated crises in line with host institution policies using restorative practices and emotional first aid, including responding to calls with rotating 24-hour emergency phone.
- Smart InsidersTour LeaderTRAVEL AND TOURISMOctober 2023 - May 2024 (7 months)Madrid, Spain
- Led day trips surrounding Madrid with groups of 50+ international students and professionals ranging from 20-35 years old.
- Promoted paid gastronomical and cultural activities; tracking transactions of +300€ in collaboration with onsite vendors.
- Fostered customer engagement by using personable approaches to adminster visits and debriefings in English and Spanish.
- Coordinated with operations and finance departments to assemble and compile expense reports and travelers' feedback.
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Education
- Bachelor's of ArtsTexas Tech University2019Bachelor's of Arts