Jonathan Boilard

Led a technical support team within the PMO, ensuring seamless deliveryfor 50+ enterprise clients in Spain and international markets.

Supported a 2M+ € annual portfolio of IT/digital payment projects for clients like Amadeus, Avis, Mango, and Pepco. Optimized PMO governance using Agile/Scrum and Lean principles, improving NPS by 15 points and reducing incident resolution time by25%. Acted as technical liaison between Spanish operations and global teams (France/Tunisia), ensuring adherence to PCI-DSS and Spanish banking standards. Standardized processes, reducing deployment timelines by 20% and enhancing scalabilityforfuture initiatives. Managed a team of 2 engineers, fostering a culture of continuous improvement and knowledge sharing.

Impact: Strengthened operational resilience and client satisfaction, aligning local deliverywith Worldline's global qualitystandards.

Oversaw a portfolio of 10–15 concurrent IT projects (1M € annual workload) for international retail clients, focusing on digital payment solutions and POS integrations.

Managed end-to-end delivery of POS rollouts and system integrations in France, Germany, and Portugal. Turned around a high-risk Tier-1 project by renegotiating scope, restoring client trust, and meeting revised deadlines—recognized as a success by senior leadership. Aligned Agile development teams with business requirements, improving predictability and stakeholder satisfaction. Coordinated multicultural projects, adapting solutions to local market needs (e.g., German and Portuguese retail clients).

Impact: Enhanced delivery reliability and client confidence, positioning Ingenico as a trusted partner for complex transformations.

Responsible for IT/payment systems across Conforama's 230-store network, acting as the bridge between business units and technical vendors.