Description

✓ Senior Project Manager/Program Manager with a Masters degree and certifications in PMP, Change Leadership and Lean Six Sigma Green Belt.

✓ A global professional with 15+ years of experience in the US, UK, and France - native English and intermediate French.

✓ Results-oriented and adept at successfully delivering strategic projects and driving effective problem-solving initiatives, with a proven track record of building consensus among diverse worldwide stakeholder groups and managing cross-functional teams.

✓ Skilled communicator and presenter across diverse international audiences. Manages time, resources, and priorities to meet deadlines and achieve deliverables in fast-paced, dynamic work environments.

✓ Process expert, analyzing processes, identifying inefficiencies, designing and implementing new improved processes using change management methodologies.

✓ Experience managing projects in various industries such as SaaS, IT, Web/App development, Marketing, Retail, eCommerce, Operations, Insurance, Finance, Education.

Industry field of expertise

Languages

English
Native or bilingual
French
Conversational

Workplace preferences

Can work on-site

Paris 11e Arrondissement (up to 20km)

VIBES
Senior Project Manager, Customer Success & Professional Services
January 2023 - Today (3 years and 5 months)

• Lead the Professional Service and Technical Account Managers (across 7 time zones) projects, day to day project priorization, timelines, and task management for all of the custom app and integrations projects for our customers. In 2023 we built, migrated or updated 55 apps in Ruby, Tray.io and Wyng, plus responded to 80 customer questions/requests.
• Collaborate with internal teams to gather customer requirements, define scope, and create comprehensive Statements of Work (SOWs). Efficiently plan timelines and successfully deliver specialized apps with a revenue of $200,000+ annually.
• Spearheading strategic projects, such as a project to audit more than 200 legacy customer apps, analyze upgrades and improvements, understand use cases and needs, align similar apps, migrate platforms, and strategically decommission apps. The ultimate objectives are to enhance documentation (Confluence & ReadMe), optimize app performance, learn from the apps and why it's needed, and deliver substantial cost savings - currently more than $10,000/month.
• Document As-Is processes using workflow mapping tools such as Visio or Lucidchart and write accompanying narratives for additional detail. Note issues and possible efficiencies. Design and implement To-Be processes, including creation of training documentation and leading training sessions.
VIBES
Project Manager, Customer Success & Professional Services
July 2021 - January 2023 (1 year and 6 months)

• Managed a project to transition our Professional Services projects from Wrike to Jira, streamlining processes and creating cost savings of $50,000+/ annually.
• Managed the Professional Service engineers project assignments (across 4 time zones), day to day project priorization, timelines, and task management.
• Pro Serv engineers' functioning interim manager for 6 months while in the process of hiring a new Engineering Manager.
• Documented As-Is processes for the team using the workflow mapping tool Lucidchart and wrote accompanying narratives for additional detail. Noted issues and possible efficiencies. Designed and implemented To-Be processes, including creation of training documentation and leading training sessions.
JC Consulting
Freelance Project Manager and Process Efficiency Expert
May 2014 - Today (12 years and 1 month)

• Plan project timelines, create documentation, gather requirements, manage resources, organize status meetings, communicate updates to stakeholders, ensure scope, budget and deadlines are met.
• Document As-Is processes using workflow mapping tools such as Visio or Lucidchart and write accompanying narratives for additional detail. Note issues and possible efficiencies. Design and implement To-Be processes, including creation of training documentation and leading training sessions.
• Auto-Entrepreneur visa allows for freelance consulting work in France/Europe as well as the USA.
• Clients in a variety of industries, including Website/App Development & Design, Marketing, IT, Non-Profits, Start-Ups, Education, Study Abroad, and Travel.
• Most Common Tools utilized: Slack, Trello, G-Suite, Skype, Asana, Wrike, Jira, Confluence, SharePoint, DropBox, Mantis Bug Tracker, Microsoft 365, Adobe Suite.