About Joan
Operating Partner | Interim COO | General Manager
20+ ans d’expérience | Mobile partout en France et en Europe
Bilingue Anglais/Francais | TJM indicatif
J’interviens en renfort opérationnel pour structurer les opérations, améliorer le delivery et rétablir de la performance rapidement.
Approche directe et pragmatique : prise en main rapide, adaptation à l’existant, focus sur des résultats concrets à court terme.
-> Contextes types
- Dérive des délais ou baisse de la qualité de livraison
- Processus inadaptés à la montée en charge (scaling)
- Équipes surchargées ou manque de coordination transverse
- Besoin urgent de reprise du rythme d’exécution
-> Missions types
- Stabilisation du delivery (pics d’activité)
- Optimisation et simplification des processus
- Coordination Ops, Tech, Support, Finance
- Pilotage de la performance et suivi d’exécution
-> Démarrage simple :
- Diagnostic rapide (3–5 jours)
- Première intervention courte (2–6 semaines)
- Renfort opérationnel sur un périmètre ciblé (3 - 12 mois)
Objectif : résultats visibles rapidement, sans complexité.
English
Native or bilingual
French
Native or bilingual
Can work on-site
Paris (up to 50km), Lyon (up to 50km), Bordeaux (up to 50km), Rennes (up to 50km), Strasbourg (up to 50km)
Experience
- FreelanceIndependent Interim Executive / Operating Partner / EntrepreneurJuly 2024 - Today (1 year and 11 months)
- Tyleia - Managing Partner : Entrepreneurial partnership providing BPO/ITO and staffing services across EMEA & Asia (11+ delivery countries).Built strategic vision and roadmap for multi-country expansion. Bootstrapped operations and structured governance framework.
- Tyleia TCO - Co-founder : Digital staffing on-demand.
- IntelciaGroup Executive DirectorOctober 2016 - July 2024 (7 years and 9 months)BPO/CRM leader (35,000+ employees, €750M+ turnover).Reporting to the CEO, I led Intelcia’s international expansion and post-M&A transformation, building a unified global organization focused on performance, innovation and scalable growth.Strategic Growth & Expansion
- Designed and executed expansion strategy, opening 6 new markets and developing delivery centers across EMEA and LatAm.
- Built strategic partnerships and joint ventures in Eastern Europe and the Middle East, to accelerate expansion.
- Launched a Partnership Business Unit, generating €11.5M in revenue within 3 months and expanding delivery capacity without additional CAPEX.
Operational Transformation & Performance- Designed and deployed a global operating model enabling 10× revenue growth (€60M to €750M) and a tenfold increase in headcount (3,000 to 35,000 FTEs).
- Created and implemented the global P&L steering process, supporting financial visibility and profitability across 20+ entities.
- Oversaw operational due diligence and post-M&A integrations for 5,000+ employees (Indian Ocean, North Africa, Southern Europe, Caribbean).
Leadership & Change Management- Interim GM in Madagascar (1,200 FTEs): restored operations during major crisis (plague outbreak + political instability).
- Rebuilt the global commercial organisation (roles, KPIs, CRM), generating above 15% organic growth.
- Drove adoption of AI, BI and new management models, increasing performance and decentralisation.
- FreelanceIndependent Interim Executive & Crisis LeaderJanuary 2005 - September 2016 (11 years and 8 months)Executive Interim ManagementCrisis & Interim Leadership
- Parachuted as Regional CEO (Interim) of an NGO microfinance network in Kyrgyzstan; converted it into a profitable social enterprise, expanding into Zambia and Malawi.
- Acted as CIO/CTO for a leading automotive e-commerce platform in Morocco — rebuilt technology and HR infrastructure after an operational collapse, returning the business to growth.
- Interim CIO for a luxury-travel group in France: migrated legacy IT to cloud/SaaS architecture, cutting operating costs and increasing uptime.
- Oversaw logistics operations for a major e-commerce player in the Philippines during Black Friday and Christmas peaks — secured delivery and performance under critical constraints.
Operational & Strategic Transformation- Led strategic modeling of MRO warehousing operations (~€500M) for a petrochemical leader in Saudi Arabia, optimizing logistics, inventory, and procurement.
- Conducted full logistics audit and restructuring for an Oil & Gas firm in Romania — achieved major cost savings through reorganization, automation, and breakage reduction.
- Delivered transformation programs for European and African BPO players — process design, WFM, BI, Quality, and Payroll digitalization aligned with post-merger strategies.
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Education
- MBARSM Erasmus University2005www.rsm.nl
- Ingénieur (X94)Ecole Polytechnique1997www.polytechnique.edu
Certifications
- Six Sigma - Black BeltAveta Business Institute, USA2021
- Business Strategy & Financial PerformanceINSEAD2020