Description

8 years experience in providing services in Salesforce project management, solution ownership, solution architecture, development, integration, audit, training and adoption, as well as consulting on business operations and sales effectiveness.

Worked in french-based as well as international environments.

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 30km)

Galileo Global Education - France
Salesforce Project Manager
EDUCATION AND E-LEARNING
September 2022 - February 2023 (5 months)
Main functional scope : Continuum of actions (predefined sales and customer service sequence of interactions with customers), CPQ, Omnichannel (Twilio implementation), Marketing Cloud, Online application (Season-ed), Billing

- 30 users (POC scope)
- Managed 4 developers and 2 Product Owners
- Ensured the design and roll-out of features required for progressive Salesforce roll-outs throughout french schools (500+ target users)
- Designed and tracked global planning with internal stakeholders and third-party application integrators (10+ people)
Galileo Global Education - STUDI Online Schools
Salesforce Project Manager & Integration Lead
EDUCATION AND E-LEARNING
March 2022 - February 2023 (11 months)
Main functional scope : Continuum of actions (predefined sales and customer service sequence of interactions with customers) , Omnichannel (Twilio implementation), Marketing Cloud

- 580 users
- Managed 2 developers and ensured roll-outs of improvements and features in line with a defined core model
- Redefined backlog and sprint organization (prioritization, planning, reviews, ...)
- Led business workshops with business analysts and product owners
- Acted as unique point of contact with group core model business and technical team
- Reviewed and documented business processes
- Implemented various flows and performed code reviews
AB Tasty
Salesforce Lead Solution Architect
SOFTWARE PUBLISHING
October 2021 - April 2022 (6 months)
Ensuring part-time transition following the end of my contract in September.