Description

Proven record of accomplishment leading complex international global programs and projects that drive organizational transformation and growth in industry, finance services and government institutions.

10+ years of experience in France and Singapore that spans multiple business units and functional areas.

Excellent skills in projects execution, communication, as well as inter-department and executive client relation management.

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Air France
Project Manager
AVIATION AND AEROSPACE
September 2010 - September 2012 (2 years)
Paris, France
Project manager for a pilot project (personalized airport services)
• Project steering and scoping up to deployment
• Analyzing business processes (Sales, Financial, Complaints…)
• Coordinating internal project teams (Distribution, ground agents, After-Sales…)
• Interviewing and integrating external suppliers
• Setting up a dedicated CRM tool (specifications writing, follow up IT development)
Main challenge: Keep the financial investment at the lowest level while being the most efficient possible

Benefits:
- Increase the revenues beyond the air tickets
- Optimize VIP tools to generate incomes
- Develop new business contracts with strong markets actors
- Improve the customer relationships by proposing specific and dedicated products
Crédit Agricole CIB
Project Manager
BANKING AND INSURANCE
February 2015 - September 2017 (2 years and 8 months)
Singapour, Singapore
Project Management:
• Managing international IT team of 10 people (Business Analyst, Technical Leaders, Developers)
• Ensuring the good relationship with business stakeholders
• Setting up Steering Committees, Project Committees and Risks Analysis
• Following-up budget, planning and clarifying the change requests
• Coordinating requirements gathering and Users Acceptance Tests (UAT)

Change/Process Management:
• Conducting studies to implement new design solutions in accordance with compliance rules and IT best practices
• Ensuring there is clear expression of the reasons for change, and helping the sponsor communicate this
• Setting up new processes and practices (in coordination with the lean management team)
• Identifying the success indicators for change, and ensuring they are regularly measured and reported on
Gestion de projet Conduite du changement
Accenture
Consultant
CONSULTING AND AUDITS
March 2008 - February 2011 (2 years and 11 months)
Paris, France
Customer Relationship business processes optimization
• Workshops animation with sales force
• Analyzing of the current operational processes
• Identifying improvement opportunities to optimize IT and management performances
• Implementing new processes in close cooperation with senior management
• Managing the production and deployment of new business processes