Description

🚀 Senior Strategic Account Manager & Sales Ops | Expert MIAGE

19 ans d'expérience à l'intersection de la performance commerciale et de l'expertise technique.

J'accompagne les Scale-ups et Grands Comptes dans la transformation de leur potentiel business en revenus pérennes. Mon ADN MIAGE me permet d’aligner vos équipes Sales, Product et IT : je parle le langage des développeurs (SaaS, QA) tout en pilotant des stratégies C-Level.

🎯 Mes 3 leviers d'intervention :

1. Sales Operations & CRM (Expert HubSpot)

Je bâtis votre machine de vente pour la rendre scalable :

- Audit et structuration de pipelines commerciaux.

- Automatisation des process pour libérer du temps de vente.

- Pilotage de la performance via des KPIs et dashboards actionnables.

2. Strategic Account Management & Rétention

Gestion de portefeuilles complexes et internationaux (L'Oréal, Sanofi, Ubisoft, Proximus...).

- Stratégies d'Upsell et Cross-sell pour maximiser la LTV (Lifetime Value).

- Sécurisation des revenus : maintien d’un taux de churn < 5%.

- Négociation de contrats cadres à hauts enjeux.

3. Alignement Tech & Business

- Expertise en Qualité Logicielle (QA) pour crédibiliser l'offre technique.

- Traduction des besoins métiers complexes en solutions techniques viables.

- Vision holistique issue de mes rôles de Country Lead et Senior Manager.

📈 Résultats concrets :

- Croissance : Passage d'un portefeuille de 0 à 3,6 M€ de CA annuel.

- Scale : Structuration de départements Sales Ops pour des structures en hyper-croissance.

- International : Pilotage de comptes globaux et management d'équipes transverses.

💡 Pourquoi travailler avec moi ?

Mon approche est directe et orientée ROI. Je ne vends pas des jours-homme, je vends des solutions pour débloquer votre croissance.

📍 Basé à Aix-en-Provence | Mobile sur PACA | Full Remote privilégié.

Prêt à passer à l’échelle supérieure ? Discutons de vos enjeux lors d'un premier échange

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Fluent

Workplace preferences

Can work on-site

Aix-en-Provence (up to 50km)

UNGUESS
Senior Strategic Account Manager & Market Lead France
SOFTWARE PUBLISHING
September 2023 - April 2025 (1 year and 7 months)
Aix-en-Provence, France
Italian SaaS Platform & Crowdtesting Scale-up (QA, UX / UX Research, Ethical Hacking) – Launch of french market.

> Go-To-Market Strategy: Launched French commercial operations. Defined ICP (Ideal Customer Profile) and structured prospecting sequences (Value Proposition).

> Full-Cycle Sales: From prospecting (hunting) to signing (closing) and onboarding (CSM) of the first strategic clients (Sanofi, Schneider Electric, Kiabi, etc.).

> Sales Ops & CRM: Configuration of HubSpot for the French market (Pipelines, Dashboards) and implementation of weekly reporting processes.

> Evangelism: Representing the brand at tech events and webinars to generate qualified leads.

> Connector & Cross-Sell expertise: Bridge between Unguess and Ferpection, acquired in 2025 for integration, synergy development, and recruitment and onboarding of the SDR unit.
Hubspot CRM Strategy Sales Operations Revenue Operations Strategic Account Management
STARDUST / CTG Group
Senior International Account Manager
DIGITAL AND IT
March 2019 - July 2023 (4 years and 4 months)
Aix-en-Provence, France
European leader in QA & Testing (SaaS + Crowdsourcing). Promoted to manage the company's most important international accounts.

> Portfolio expansion (€3.6 million): Management of a strategic portfolio that grew from €0 to €3.6 million in signed revenue in three years (Biogen, Orange, L'Oréal, Ubisoft, Wella, Proximus, etc.).

> Connector & Cross-Sell expertise: Identification and closing of opportunities for synergies between StarDust and parent company CTG (hybrid solutions: testing + expert staffing).

> Retention & Growth: Managed 150+ active clients, increased average basket size and secured annual renewals (retention rate > 90% on key accounts), and tripled ARR on key accounts by aligning the challenges faced by VP Engineering/CTO with operational reality.

> Delivery Coordination: Cross-functional management of technical teams (up to 30 QA experts) to ensure delivery in accordance with the SLAs sold.

> Crisis Management: Transformation of "at-risk" accounts into promoters through structured governance (quarterly reviews, corrective action plans).
Sales Ops Revenue Operations Strategic Account Management Business analysis Hubspot
STARDUST TESTING
Senior International Project Manager & CSM
DIGITAL AND IT
January 2017 - March 2019 (2 years and 2 months)
Aix-en-Provence, France
Operational role and customer satisfaction. Promoted to manage the most complex international accounts, improve delivery and support the sales force.

> Operational Excellence: Orchestration of high-speed QA campaigns (Web/Mobile/IoT) with agile teams (3 to 30 testers) and a community of 3,000+ testers.

> Delivery Ops: Continuous improvement of operational processes and deliverables that directly impact satisfaction and contract renewals.

> Tech/Biz interface: Translating clients' business challenges into technical test plans for production teams.
Delivery Ops Customer Success Management QA Manager Business analysis