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Jean-Philippe KernJK

Jean-Philippe Kern

COO/DOP Hospitality

€1,500/day
Aix-les-Bains, FR
15+ years

Average response time: 1 hour

About Jean-Philippe

Dirigeant en opérations hôtelières, j’accompagne propriétaires, investisseurs et équipes dirigeantes dans la structuration, la transformation et la performance d’actifs hôteliers et lifestyle.

Avec plus de 20 ans d’expérience internationale dans l’hôtellerie de luxe et lifestyle en Europe et en Amérique du Nord, j’interviens à la croisée des opérations, de la stratégie de marque, de la finance et du management. Mon parcours couvre groupes internationaux et collections indépendantes, hôtels urbains emblématiques comme resorts et destinations boutique.

J’accompagne des organisations à des moments clés : croissance rapide, structuration multi-actifs, repositionnement de marque, redressement de performance, intégration post-acquisition ou création de valeur pilotée par des investisseurs. Mon approche est pragmatique, très opérationnelle, avec une forte culture du résultat et de la discipline financière.

Mes expertises incluent la direction des opérations multi-sites, l’amélioration de l’EBITDA et des marges, la création et l’optimisation de concepts F&B, la structuration RH et managériale, la gouvernance et la relation investisseurs, le pilotage des CapEx, l’intégration ESG dans l’exploitation et la gestion de situations complexes.

J’interviens comme COO fractionné, dirigeant de transition ou conseiller senior. Livrables habituels : diagnostics opérationnels, plans de transformation, business plans, revues budgétaires, dashboards de pilotage, stratégies F&B, priorisation CapEx et accompagnement terrain des équipes.

Basé à Aix-les-Bains et mobile à l’international, je privilégie des collaborations fondées sur la clarté, la confiance et l’impact durable. Mon objectif : améliorer la performance sans perdre de vue les équipes et l’expérience client.
  • French

    Native or bilingual

  • English

    Native or bilingual

  • German

    Conversational

Can work on-site
Aix-les-Bains (up to 50km)

Experience

  • Beaumier (KSL Capital Partners),
    COO / DOP
    HOSPITALITY
    May 2022 - October 2025 (3 years and 5 months)
    Chambéry, France
    Key operational leader in Beaumier's creation from a boutique startup into a collection of 11 distinctive luxury lifestyle hotels (9–92 keys) across France, Switzerland, and Spain. Reporting to the Group CEO, I shaped the group's operational structure and culture. I focused on designing and delivering a guest experience rooted in place, aesthetics, lively food & beverage and emotional connection—balancing authenticity with consistency.
    • ● Platform Growth & Asset Optimization: Delivered +27% YoY EBITDA growth with 90% flow-through; improved group margin to 32% and property margin to 41%. Led recovery plans on underperforming assets.
    • ● F&B Margin Enhancement: Increased group F&B margin to 25% by developing high-margin concepts, optimizing pricing strategies, and strengthening operational cost controls.
    • ● Governance, HR & CapEx: Oversaw HR structuring for 500+ FTEs and chaired the CSE. Directed CapEx (FF&E) and FLS compliance across the portfolio, ensuring asset protection and guest experience standards.
    • ● ESG & Brand Equity: Advanced the ESG roadmap aligned with B Corp standards. Strengthened brand presence with 5 hotels featured in Condé Nast Traveler, Fitz Roy named Best Ski Hotel in France 2024 and three Michelin-starred restaurants.
    Luxe Hôtellerie Leadership Gestion des opérations Food and Beverage
  • Sofitel Strasbourg et Luxembourg
    General Manager
    HOSPITALITY
    April 2011 - May 2022 (11 years and 1 month)
    Strasbourg, France
    Sofitel Strasbourg (2013–2022) – 150 keys
    Repositioned Sofitel’s founding property into a flagship within Accor’s luxury portfolio, strengthening brand equity, accelerating revenue growth, demonstrating crisis leadership and business continuity during the 2018 terrorist attacks and Covid-19.
    Achieved +20% total revenue growth and +30% F&B revenue growth; doubled F&B margin from 10% to 20%. Secured RGI leadership (RGI 189, MKG 2019).
    Led 100+ FTEs and a CODIR of 10; Top 3 in employee engagement Sofitel France.
    Organized the 50th Sofitel Jubilee; served as Accor Regional Ambassador; received multiple Accor Awards (Financial Performance, Sofitel Excellence, F&B, Market Share).

    Sofitel Luxembourg (2010–2013) – 109 keys
    Repositioned a mature corporate asset into the luxury segment, enhancing financial and market performance.
    Delivered +12% RevPAR growth and +15% net profit increase through operational efficiency and cost control.
    Developed a high-performing bar concept; achieved RGI 140, outperforming the comp set.


    Luxe Leadership Hôtellerie Food & Beverage Gestion des opérations
  • Novotel Reading & Birmingham
    General Manager
    HOSPITALITY
    January 2005 - April 2011 (6 years and 3 months)
    Reading, United Kingdom
    Repositioned two key assets in highly competitive UK urban markets, driving brand elevation, operational excellence, and sustained market leadership.
    • ● Reading – 178 keys: Launched and positioned the hotel as market leader within one year of opening. Delivered GOI consistently above budget (e.g., 55.5% in 2009 with 73.4% drop-through); achieved best RGI in the compset.
    • ● Birmingham - 148 keys: Led the property's repositioning from 3-star to 4-star, upgrading service standards and significantly improving guest satisfaction.
    Hôtellerie Leadership pilotage opérationnel Food and Beverage Gestion de projet

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Education

  • Advanced Diploma in Hospitality and F&B
    Ecole Hôtelière, Strasbourg
    1994
    Advanced Diploma in Hospitality and F&B
  • Leading and Managing; Framing Complex Problems with Systems Thinking
    Cornell University
    2021
    Leading and Managing; Framing Complex Problems with Systems Thinking

Skill set

Categories