About Jean-Marc
French
Native or bilingual
English
Fluent
Spanish
Basic
Experience
- GOTOGLeader & CoachJanuary 2022 - Today (4 years and 5 months)Paris, FranceProfessionnal coaching services (individual, team building and Organizationnal Development) IT Infrastructure Outsourcing lead and Service Management expert services
- GE DigitalSenior IT Service Management LeaderNovember 2015 - June 2022 (6 years and 7 months)Sand, FranceIn 2015, GE bought the Alstom power, Energy connection, renewable and IT sectors. In that context, my main responsibilities are:- Lead Worldwide compute outsourced contract (60MEuros) of Alstom infrastructures scope.- Lead of integration and transformation of the IT delivery to the GE Digital model.- Lead of migration from ITSM to Service Now- Lead of assets rationalization and cost saving opportunities- Lead of Alstom Transport infrastructure carve out.- Adapting team's mindset to the GE Digital transformation.
- ALSTOMSupplier Relationship ManagerSeptember 2012 - November 2015 (3 years and 2 months)In 2012, Alstom continued to deploy its outsourced strategy by outsourcing the infrastructure activity (40M€ contract). I have been appointed, within the governance core team, as the compute governance manager to:- Set up the Global Service Delivery Governance (10000 servers, 83 IT countries)- Recruit and lead my worldwide team (8 managers)- Transform the infrastructure delivery from internal to outsourced- Ensure the contractual performance (18 Critical Service Levels)- Define, implement and monitor ITIL Service Management processes- Define, implement and monitor facilities management (5 Strategic DC, 400 local rooms)- Lead the continuous improvement plan (53 worldwide topics in 3 years)- Manage the cross companies multi-cultural relationship (around 300 contractors)- Lead the rebuild activity of the Alstom Response to Cyber Attack crisis in 2015 (330 servers)
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Education
- Coach PCMKahler Communication France2023Coach Process Com Model - inventaire de personnalités Process Com Model
- Soul Coaching PractitionerSoul Coaching International Institute2023Soul Coaching Professional practitioner