Description

J’aide les entreprises à structurer, automatiser et fiabiliser leurs processus revenus via Salesforce et les outils s'y implantant.

Mon objectif est double:

Que vos outils soient au service de vos équipes, pensés pour votre organisation et aient un impact positif sur vos revenus.
Que vos équipes Sales, Marketing, Customer Success et Finance soient alignées autour d'une même vision, portée par des indicateurs clairs et des processus de travail fonctionnels.

🚀 Ce que je peux faire pour vous

🔍 Audit

Analyse de vos process Sales/CS/Marketing/Finance et identification des points d'amélioration
Diagnostic CRM (Salesforce) et modèle de données

🤖 Automatisation & Structuration

En fonction des points de friction identifiés, choix des solutions

Refonte de vos objets Salesforce (Nettoyage des layout, suppression des champs inutilisés)
Refonte ou création de funnel (sales/marketing/renouvellement)
Automatisations des actions à faible valeur ajoutée (Salesforce Flows, No-Code)
Intégration d'outils externes : Aircall, Modjo, CPQ, DocuSign, Metabase
Mise en place ou refonte de processus existants: Quote-to-cash, Processus d'acquisition, Renouvellement, Onboarding

📊 Data & Pilotage

Création de dashboards permettant d’analyser votre activité.

Quelques exemples:

Pour la finance: Suivi du cashflow, Performance de la facturation, MRR/ARR, Customer Lifetime Value, Coût d’acquisition, …
Pour les équipes Sales: Taux de conversion à chaque étape du funnel, Grading de l’outbound/inbound
Pour le management: suivi du MRR/ARR, Suivi de la performance, Prévisionnel des ventes

🎯 Pour qui ?

Startups B2B / SaaS en phase de structuration ou scale-up, PME avec cycles de vente complexes, équipes Revenus qui manquent de visibilité ou de process solides.

🔧 Outils maîtrisés

Salesforce (Sales Cloud, Marketing Cloud, CPQ, JustOn, API PUB/SUB), Aircall, Modjo, Google Sheets, Notion, Zapier, Metabase

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
German
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Contexte
Revenue Operations Manager
PRESS AND MEDIA
July 2021 - May 2025 (3 years and 10 months)
Paris, France
As the first Revenue Operations Manager in the company, I built the function from scratch — structuring the roadmap, detailing and prioritizing projects, and defending strategic choices before the executive committee.

I focused on helping revenue teams streamline and optimize their processes, driving efficiency, alignment, and revenue growth.

My role revolved around two main missions: Build and Run.

🔧 Build

I led multiple high-impact cross-functional projects, including (among others):

- API Integration: Synchronizing data between our website and Salesforce CRM, ensuring full consistency.

- Cash Monitoring: Built a cash flow system for Finance, improving forecasting and strategic decision-making.

- Overdue Invoice Recovery: Automated follow-ups, reducing overdue payments from 30% to under 5%.

- Sales Enablement & Automation: Implemented tools (Aircall, Modjo) and Salesforce Flows to streamline recurring tasks and improve efficiency.

- Lead Funnel Optimization: Redesigned the top of the acquisition funnel, improving visibility on conversion rates.

- Quote-to-Cash Redesign: Audited and redesigned the process, built the solution using CPQ/DocuSign, and developed a dynamic pricing calculator to save time and ensure pricing consistency.

- Analytics Dashboards: Provided sales reps with actionable insights on prospects and clients.

⚙️ Run

- Supported users with CRM/tools issues and trained newcomers.

- Documented processes in a centralized knowledge base.

- Acted as primary contact between Tech and Revenue Operations for CRM integrations.

This dual focus — building RevOps from the ground up and ensuring seamless operations — enabled teams to work more efficiently, make better decisions, and focus on growth.

Tech Stack: Salesforce (CPQ, Sales Cloud, Service Cloud, Account Engagement (Pardot), JustOn), Slack, Tableau CRM, Metabase, BigQuery, Aircall, Modjo, Google Sheets, MixMax

Salesforce Revenue Operations Gestion de la relation client (CRM) Optimisation des processus Data analysis
Contexte
Key Account Manager
PRESS AND MEDIA
April 2020 - July 2021 (1 year and 3 months)
Paris, France
Managing and growing a portfolio of major clients (CAC 40 and Multinational Companies, SMC, Professional Federations).

Building up and maintaining long term customer relationships by responding to customer requests and managing/resolving customer issues.

Understand client organisational context and challenges, gather requirements and build adapted solutions.
Vente Négociation