Jean-Baptiste Melet

• Developed and implemented a standard testing structure allowing the Housekeeping department to use the standard tests as a tool to measure the performance of the room attendants. Member of the Fun & Connectivity Committee

• Developed the Guest Experience Manager Structure

• Seize opportunities to "Wow" guests by creating memorable stays, resulting in regular references on Medallia and Trip Advisor

• Continually investigate product & service enhancements – Created Proposal package

• Covering and assisting with Duty Manager shifts AM and PM

• Development of the Student Affairs Department including student life activities, services and alumni coordination

• Scheduling guest conferences. Coordinating events such as the "Introduction week"

• Designed the corporate School Presentation through Prezi

• Part of the Planning Committee for the preparation of the "French Cuisine Week"

• Established workshop and training for students

• Redefined the structure in order to increase productivity and lower cost

• Creation of marketing projects and database, in order to develop sales for Vatel Restaurant.

• Assist the Marketing Coordinator for the three Four Seasons Resorts in the Maldives : Four Seasons Resort at Landaa Giraavaru, Four Seasons Resort at Kuda Huraa, Four Seasons Explorer