About Janet
14 years of experience developing compelling, impactful and measurable communications strategy and content to help achieve organizational objectives and priorities. Passionate about the role of strategic internal communications and employee experience in influencing business outcomes, transformation and reputation management. Expertise in supporting successful change management initiatives, driving employee engagement and coaching managers during restructuring, rebranding, culture change and workforce adjustment. Trusted advisor to senior leaders and business teams. Strong story-telling, writing and project management skills. At ease with senior executives, in complex stakeholder environments, working with multi-cultural teams. Native English speaker and writer; Working level of French.
English
Native or bilingual
French
Conversational
Can work on-site
Paris (up to 50km)
Experience
- NAV CANADARegional Communications Manager/ Internal Communications SpecialistAVIATION AND AEROSPACEMay 1996 - March 2000 (3 years and 11 months)Ottawa, Canada• Crafted and implemented internal and external campaigns and content to support the achievement of regional business priorities for NAV CANADA’s largest air traffic region and most challenging labour environment.• During a time of substantial change and high-profile collective bargaining, managed regional community outreach, media relations and government relations to achieve stakeholder support for the implementation of Flight Information Centres across Ontario.• Created and coordinated a wide variety of critical transitional employee communications activities and tools to support management and staff facing restructuring and organizational change.• Collaborated on the development and implementation of a stakeholder outreach strategy (customers, government, media, local community) to support the implementation of aircraft noise reduction trials at Toronto Pearson – Canada’s busiest airport – as a member of a cross-functional team of managers and industry.• Within one week, lead the organization of an employee open house at Toronto’s new Air Traffic Control Tower, for 500 guests and including tours of an operational facility with unique logistical and operational concerns.• Developed an internal corporate communication system in collaboration with the IT department.• Implemented and coordinated internal communications related to corporate downsizing initiatives on a regional and national scale, including communications planning and content development.• Actively participated in the creation of a communications department for a newly privatized company.
- Communications ConsultantFreelance ConsultantPUBLIC SECTORJanuary 2000 - December 2003 (4 years)Ottawa, Canada• Following the SARS epidemic, designed an internal communications strategy for CBC/Radio Canada’s Pandemic Preparedness project to ensure communication with 9500 employees across the country.• Created both proactive and responsive internal communications content to inform and maintain the engagement of employees and managers during the transition from 12 municipal governments to the amalgamated city of Ottawa (17000 employees) and throughout the reduction of 1,100 positions, through web content, regular communications, and a “City Builders” presentation series (targeted specifically to mangers).• Developed and launched a web site for the Canadian Interagency Advisory Panel on Research Ethics, in adherence with the Government of Canada’s identity requirements.
- Canadian Broadcasting Corporation/Radio-CanadaSenior Communications AdvisorPRESS AND MEDIAJanuary 2004 - January 2007 (3 years and 1 month)• In support of a transformational internal change initiative, developed and lead implementation of a complex, targeted internal communications plan for the creation of a Shared Services Organization (SSO) to achieve buy-in and support successful implementation across all internal stakeholders.• As co-chair of the SSO Communications Committee, identified and mitigated risks to implementation, responded to evolving issues and oversaw the development of a new web portal.• Crafted the ‘Managers’ Strategy’ component of the Corporate Internal Communications Plan, evolving the role and responsibilities of managers as communicators and strengthening support to them.• Provided strategic communications advice and support to managers across different functions in support of internal change management initiatives and departmental projects.• Lead junior team members in communications planning and service delivery.
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Education
- Bachelor of ArtsUniversity of Ottawa1996Minors in English & Business
- Human Resources ManagementCornell University School of Industrial & Labor Relations2019