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Iwona CouppeyIC

Average response time: 1 hour

About Iwona

HR & Talent Specialist | Retention Booster | Process Optimizer | Multilingual Career Coach

With 10+ years of international HR experience, I help professionals land better roles and companies build stronger teams — fast and effectively.

I’ve delivered measurable results:

• Boosted employee retention by 30% in high-pressure banking environments

• Reduced HR admin workload by 20% and vendor costs by 15%

• Improved onboarding and training outcomes by 15% in global non-profits

Known for turning chaotic processes into efficient, high-performing people systems, I combine strong business partnering, data-driven decisions and genuine empathy.

Multilingual (English proficient, Polish native, French intermediate), I’ve advised international families on relocation, coached jobseekers to multiple successful placements, and strengthened cross-cultural communication during a purposeful career break that sharpened my coaching, emotional intelligence and global compliance skills.

What I offer on Malt:

ATS-optimized resume & CV rewrites with bold, results-first hooks
Full LinkedIn profile optimization to attract recruiters
Tailored cover letters that stand out
Interview coaching & mock sessions (behavioural, technical, salary negotiation)
HR consulting projects: process improvement, employee lifecycle, onboarding strategy, compliance & recruitment support

Whether you’re job-seeking in a competitive market, relocating internationally, or need practical HR solutions for growth, I deliver fast, personalized, high-impact work.

Let’s turn your career or team potential into real progress.

Open to projects in English or Polish.

Looking forward to collaborating!
  • English

    Native or bilingual

  • Polish

    Native or bilingual

  • French

    Conversational

Can work on-site
Lyon (up to 50km)

Experience

  • The Educational Equality Institute
    Onboarding Class Coordinator
    January 2023 - January 2025 (2 years)
    Oslo, Norway
    • • Led end-to-end onboarding/training, guiding new employees to rapid policy alignment and performance goals. Designed innovative materials that boosted outcomes by 15% — empowering faster productivity ramps. Applied data-driven refinements to methods — driving measurable gains in
    • •
    • • employee performance and student results. Built collaborative stakeholder relationships — enhancing efficiency and continuous improvement.
    Onboarding & Training Magician
  • State Bank of India & Gigaset
    HR Advisor / Senior HR Officer
    January 2014 - January 2017 (3 years)
    London, UK
    Retention & efficiency fixer n banking/tech environments.
    • •
    • • Increased retention 30% via performance programs — minimising turnover costs and sustaining morale.
    • •
    • • Streamlined admin/workflows — cutting burden by 20% and freeing strategic focus. Handled complex ER cases with zero legal escalations — maintaining compliance and harmony. Supported recruitment, compensation benchmarking, and job evaluations — building
    • • diverse, high-performing teams. Advised management on performance/engagement — improving communication and
    • •
    • • operational excellence. Reduced vendor costs 15% and delivered insightful analytics — optimising budgets and data-backed decisions.
  • HireRight Inc
    Service Delivery & Operations Team Leader
    January 2012 - January 2014 (2 years)
    London, UK
    Team productivity booster. Improved attendance/productivity — contributing to 10% profit growth. Led a team of 12 — enabling multiple promotions via targeted coaching.
    • •
    • •
    • • Uplifted overall productivity by 20% with process improvements and motivation. Launched a coaching program — accelerating employee growth and performance.

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Education

  • MSc
    Westminster University
    2017
    MSc
  • CIPD Level 5 Diploma
    CIPD
    2017
    CIPD Level 5 Diploma

Skill set

Categories