About Ivana
French
Native or bilingual
English
Fluent
Serbian
Native or bilingual
Experience
- Back MarketSeller Support AdvisorOctober 2021 - Today (4 years and 8 months)France• Respond to seller queries in a timely and accurate way• Identify needs and help sellers use specific features• Mediator between all stakeholders and sellers• Analyze and report product malfunctions• Update our internal databases with information about technical issues and useful discussions with our sellers.• Inform sellers about new features and functionalities• Assist content managers in improving our FAQ, aiming to reduce the overall contact rate by providing qualitative self-help to our sellers• Gather feedback and share with our Product, Sales and Marketing teams
- PixpaySocial Media ManagerJanuary 2020 - July 2020 (6 months)Paris, France• Managed social networks• Developed marketing operations• Organised events• Participated in the operating development of a start-up
- Knjaz MilošBrand & Trade Manger AssistantJanuary 2019 - June 2019 (5 months)Belgrade, Serbia• Developed a brand strategy and positioning• Maintain B2B sales - On & Off Trade• Set up an advertising campaign• Initiated and pilot the realization of creative elements with an agency• Supported the sales and distribution network of products• Managed social networks
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Education
- Master's degree, MSc in Global & Sustainable BusinessEDHEC2021Master's degree, MSc in Global & Sustainable Business
- Bachelor of Business & Bachelor of ArtsEDHEC Business School2020Bachelor of Business Administration - BBA, Marketing