About Issam
French
Native or bilingual
Arabic
Native or bilingual
English
Conversational
Experience
- Indépendant / FreelanceTechnicien Support Informatique FreelanceJanuary 2024 - Today (2 years and 5 months)Bordeaux, FranceTechnicien support informatique freelance depuis janvier 2024, j’interviens auprès des TPE/PME pour la maintenance informatique, le dépannage Windows, l’installation de postes, la configuration Microsoft 365, imprimantes, réseau/Wi-Fi, sauvegardes et sécurité de base.J’assure des interventions à distance ou sur site, avec un service rapide, clair et adapté aux besoins professionnels.
- Medenine Alimentation (Vival / Casino Group)Local Convenience Store ManagerMay 2022 - December 2023 (1 year and 7 months)Bordeaux, France• • Managed daily store operations, including inventory, ordering, merchandising, and customer service.• • Increased sales by 20% through local marketing initiatives and improved in-store execution.
- Teleperformance – Bouygues TelecomTechnical Support AssistantJanuary 2021 - December 2021 (11 months)Tunis, Tunisia• • Provided technical assistance to customers and resolved service issues efficiently.• • Contributed to higher customer satisfaction through clear communication and effective troubleshooting.
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Education
- B2 Diploma in German Language and LiteratureSprachinstitut Perfekt Deutsch Dortmund2016B2 Diploma in German Language and Literature
- Bachelor's DegreeÉcole Centrale Polytechnique Privée de Tunis2015Bachelor's Degree