Description

Spécialiste de la gestion de portefeuille client, je vous aide à maximiser la rétention et la conversion de vos clients.

J'interviens sur l'analyse et le suivi des performances client, avec une approche orientée résultats. Ma double expertise en développement de marque et direction artistique me permet également d'apporter une vision globale à vos projets, au-delà du simple pilotage opérationnel.

Je prends aussi en charge le suivi des impayés et les relances clients, sur la base d'un tableau de bord de suivi structuré, pour que rien ne passe entre les mailles du filet.

Industry field of expertise

Languages

English
Native or bilingual
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

MALT
Finance & Client Operations
February 2025 - Today (1 year and 4 months)
Paris, France
Managing all the order-to-cash process for specific client portfolios (SMB, Healthcare, Public Services ..)
-Purchase order management and invoicing
-Assistance to clients / freelancers on billing / payment issues
-Follow-up on collection and reminder of overdue invoices
-Maintain good relations with different cash advance partners
-Assuring good communication between the internal and external parties (sales, customer care, bank...)
Account Management Finance Operations
CLONE
Key Account Manager
March 2023 - January 2025 (1 year and 11 months)
Paris, France
Performance analysis of a portfolio (+100 partners)
Brand Strategy (deal with +40 brands)
Platform Relation
Supply Management
Financial Analysis (P&L and financial planning)
Frichti
Project Manager Food & Partnership
July 2022 - January 2023 (6 months)
Paris, France
Partnership with famous chief and brands
B2C focus Work through social media (meetings with influencers, shooting days etc) management
Research & Development
Retail Media
B2B Project (from brainstorming to opening)