About Imen
French
Native or bilingual
English
Native or bilingual
Arabic
Fluent
Italian
Conversational
Experience
- CrepusculeHead of International department: Client services, Coms, StrategyJuly 2021 - Today (4 years and 11 months)Crép'uscule, Paris, France
- Business Leadership• Worked closely with CEO, serving as member of SLT Defined long-term business strategies• Implemented best practices for team operations Financial Control• Held responsibility for P&L ; managed turnover• Drove turnover growth & margin improvements
- Team Management• Recruited and implemented onboarding strategies• Mentored teams of talents, fostering growth and wellbeing• Supervised over 30 CPG briefs simultaneously (packaging, keyvisuals, motion, editorial, 360...) from NYC to India
- Brand Strategy• Attended and co-facilitated strategic workshops• Built a holistic view of clients’ business and target audiences• Articulated the graphic vision with the CD• Worked closely with the creatives to develop “the big idea”
- Client-Relationship Building:• Nurtured partnerships (from BM to VP), acting as senior support.• Spoke at conferences, enhancing agency’s visibility
- Growth & Outbound Development:• Monitored CRM systems, enhancing lead tracking• Led pitches; negotiated rosters; managed RF//Q/P processes• Developed hunting & farming plans; attended business fairs, Inbound marketing
- Directing the coms: Content creation on social media, website update: +10% followers & inbound calls• Authored and presented trend analysis, thought leadership pieces
- calling & Art clash,Head of Client ServicesApril 2021 - Today (5 years and 2 months)Paris, France
- Business Leadership• Worked closely with CEO, serving as member of SLT Defined long-term business strategies• Implemented best practices for team operations Financial Control• Held responsibility for P&L ; managed turnover• Drove turnover growth & margin improvements
- Team Management• Recruited and implemented onboarding strategies• Mentored teams of talents, fostering growth and wellbeing• Supervised over 30 CPG briefs simultaneously (packaging, keyvisuals, motion, editorial, 360...)
- Client-Relationship Building:• Nurtured partnerships (from BM to VP)
- Growth & Outbound Development:• Monitored CRM systems, enhancing lead tracking• Developed hunting & farming plans
- PB Creativesenior account directorJanuary 2016 - Today (10 years and 5 months)London, UKClient Relations · Business Relationship Management · Business English · Strategic Consulting · Interpersonal Communication · Luxury · Customer Service · Creative Briefs · Financial Accountability · Organisational Skills · Presentations · Administrative Skills · Client Presentation · Customer Success · RecruitmentGLOBAL BRAND LEADER- Unilever (Worldwide): Axe & Lynx male grooming across several categoriesACCOUNT MANAGEMENT- Unilever (North America): Tresemme haircare- Unilever (Europe): CIF home care- Unilever (Europe): Signal White Now oral care- Unilever (North America): Suave haircare- Unilever Innovation (Global): laundry category, skin-cleansing- L'Oreal (Europe): Vichy skincare- L'Oreal (Europe): Revitalift skincare- Life Plus (Europe): Be sport supplement- Talem Group (MENA): Moulin Dor bakeryFARMING & BUSINESS DEVELOPMENT- Unilever- Heinz- L'Oreal Cosmétique Active- L'Oreal Paris
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Education
- CERT Creative Semioticswip2026CERT Creative Semiotics
- CERT Social AnthropologyOXFORD2025CERT Social Anthropology