Description

Demonstrated success in defining business mission and integrating resource strengths to deliver impeccable performances for the organisation. Solid history of steering and navigating projects from inception to completion in line with strategic goals and capitalising on lucrative business development opportunities. Proven track record of identifying market opportunities, leveraging data-driven insights, and developing profit-generating strategies for improving profit & loss as well as securing bottom line in a highly competitive market.

Proficient communicator with ability to establish and maintain strong relationships with clients and business stakeholders to maximise corporate productivity. Skilled in establishing, leading, and motivating cross-functional teams through performance appraisals. Articulate communicator, adept at multi-tasking, performing in fast-paced, high-pressure environments, and exhibiting exemplary leadership qualities.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

VONA
Partner
CONSULTING AND AUDITS
January 2021 - Today (5 years and 5 months)
Paris, France
• Opportunity study to create a central organization for an European group having 23 branches in 22 countries to manage group IT infrastructure. Simulation of several organization scenarios based on AI and their drivers (HR impact, budget requirement, quality of service improvement). Target recommendation and roadmap definition.
• Established and operationalized a comprehensive portfolio governance framework for a multinational group, enabling transparent prioritization, demand management, and IT value tracking aligned with business objectives
• Development of an in-house anti-money laundering application for a Parisian bank (based on scrum project for the first time in the bank): detection of suspect operations based on AI, cases management via workflow, submitting confirmed cases to tax authority.
Pilotage de la performance et stratégie opérationnelle Transformation des organisations Project Management
Omniacom
Deputy CEO
TELECOMMUNICATIONS
January 2013 - January 2021 (8 years)
Tunis, Tunisia
• Defined and implemented the company strategy 2014-2017 and 2017-2021:
• Developed new added-value services to boost the margin and revamp existing services
• Setup of research/development team and build R&D roadmap based on agile projects: released a new wireless product for last mile access (hardware and software development) and network management system.
• Conducted geographic expansion in 6 countries in Africa by creating new branches in Senegal, Cameroun, Cote d'Ivoire, Guinea, Burkina Faso and restructured existing ones (Mali, Libya, Algeria) based on agile approach.
• Reorganization of the company along with recruitment plan of new talents and training programs to align skills on company needs and setup of performance-oriented HR policy (career plan, salary, bonus, promotion)
• Implemented new sales organization and focus on strategic offers rather than opportunistic sales effort. Implemented a cloud CRM to manage group sales pipe and sales force
• Improved operation management and efficiency by optimizing OpEx, reviewing all processes, setup of new IS and dashboards of revenue, occupation rate, efficiency and quality per branch and on the group level
• Optimized finance, controlling, procurement, logistics and sales by setting up new finance and purchasing processes, creation of controlling function, reorganization of finance role definition among the group and implementation of major process in a new SAP S/4Hana ERP
Transformation des organisations Pilotage de la performance et stratégie opérationnelle Business development & stratégie d’innovation Transformation digitale & optimisation des processus Recherche de financements
Orange Tunisie
Department Head
TELECOMMUNICATIONS
January 2011 - January 2013 (2 years)
Tunis, Tunisia
B2B business restructuring
• Marketing: Conducted market segmentation, new offers definition with a P&L model per segment, setup campaign management as a new source of customer acquisition
• Sales: Spearheaded the setup of sales objective per channel and per segment, reorganization and sizing of sales force, new pay plan for sales force, training program intended to sales force. Engineered the development of an SFA tool and management of the sales pipe
• Customers 360: merged all existing customers databases, subscribed offers, revenue into a single base to provide 360 view per client
• Customer care: Defined and implemented three levels of customer care services according to customer segment and revenue with focus on internal SLA to provide the right quality of service according to customer value
• Customer experience: launched customer experience management in Orange Tunisia including analysis and optimization of customer journey mainly for postpaid clients
• Regrouped all operator projects within a single project portfolio and oversee the progress, budget, resources and the Time to Market of all projects
Pilotage de la performance et stratégie opérationnelle Transformation digitale & optimisation des processus Direction de programme Transformation des organisations