Laksmi Wiryani

• • Defined the business concept, brand identity, and target market to establish a strong local products presence.

• • Analyzed culinary trends and gathered direct customer feedback to develop innovative menus, maintaining high product relevance and competitiveness..

• • Managed daily end-to-end operations, including food preparation and strict cleanliness standards.

• • Maintained strict quality and hygiene practices to ensure product freshness and safety

• • Monitored financial health by tracking expenses and ensuring consistent profitability.

• • Analyzed market trends to develop competitive pricing and profit margins.

• • Directed all critical business decisions to ensure operational efficiency.

• • Served as the primary point of contact for guest inquiries, room requests, and service coordination within the Rooms Division.

• • Expertly utilized Opera PMS to manage guest profiles, monitor room status, and handle guest traces to ensure personalized service.

• • Coordinated closely with Housekeeping, Front Office, and Engineering departments to fulfill guest requests promptly and efficiently.

• • Handled high-volume internal and external calls with professional telephone etiquette according to IHG Brand Standards.

• • Responsible for the secure handling and tracking of guest room keys and master keys, ensuring strict adherence to hotel security protocols.

• • Managed the Lost and Found logs with high precision, ensuring all items were properly documented, stored, and returned to guests according to IHG standards.

• • Promoted property listings through high-traffic portals (Rumah.com, Rumah123, Dot Property) and social media to maximize visibility and attract qualified buyers. Provided expert consultation on market trends, pricing analysis, and strategic buying/selling approaches to align with client interests.

• • Acted as a professional intermediary to negotiate prices and terms between buyers and sellers, ensuring a win-win outcome.

• • Coordinated and led property viewings (Open Houses) for potential buyers, providing detailed insights into property features and investment potential.