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Hugo MaheuHM

Average response time: 1 hour

About Hugo

Customer Success Manager Freelance | FR/EN | Support client premium

Je suis Hugo Maheu, freelance en Customer Success et support client FR/EN, avec plus de 8 ans d’expérience en relation client et management (aviation & automobile dans le secteur de la mobilité).

Je vous aide à :
Gérer vos tickets clients (email, chat, CRM) avec professionnalisme et réactivité.
Fidéliser vos utilisateurs grâce à une expérience client premium.
Améliorer vos process (FAQ, macros, automatisations).
Suivre vos KPIs (CSAT, volume, délais de réponse) via un reporting clair et régulier.

Mon approche : offrir à vos clients la qualité de service qu’ils attendent, en français comme en anglais, et vous faire gagner en efficacité.

Spécialisation : secteur mobilité (automobile & aérien) gestion de clients exigeants, VIP et internationaux, dans des environnements à forte pression et aux standards élevés.
  • French

    Native or bilingual

  • English

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • Enterprise Mobility France
    Branch Manager
    AUTOMOBILE
    July 2021 - Today (4 years and 11 months)
    Petit Montrouge, Paris, France
    Management Trainee Program
    • Oversaw fleet management and vehicle optimization, improving rotation efficiency. (Fleet growth of 24% FY24 vs FY23)
    • Supervised and coached a diverse team, ensuring high performance and customer satisfaction.
    • Handled customer concerns, driving improvements in service standards.
    • Managed financial performance, implementing cost control measures, accounts openings and revenue strategies. Developed strong B2B partnerships to optimize corporate rental solutions.
    Gestion de la satisfaction client (CSAT/NPS) Customer Success Management gestion centre de profit Efficacité opérationnelle
  • EFFICITY
    Independant Real Estate Efficity
    REAL ESTATE
    February 2020 - July 2021 (1 year and 5 months)
    Goussainville, France
    • Conducted real estate market analysis, providing expert guidance to clients.
    • Negotiated and closed transactions, ensuring smooth property acquisitions and sales.
    • Developed a strong customer network through targeted marketing and relationship management.
    • Managed passenger check-in, boarding, and baggage handling for leading airlines (Lufthansa, Swiss, Brussels Airlines Qatar Airways, Norwegian, ITA Airways, Thai Airways, etc.).
    • Ensured on-time flight departures, handling operational challenges under pressure.
    • Provided high-quality customer service, resolving escalations effectively.
    • Ensured strict adherence to airport security protocols, airline-specific procedures, and regulatory compliance.
    Support client / Relation client Customer Success Management Bilingue Français/Anglais
  • Europe Handling and City Services
    Commercial Station Agent
    AVIATION AND AEROSPACE
    January 2016 - March 2020 (4 years and 2 months)
    Roissy-Charles de Gaulle, France
    - Managed passenger check-in, boarding, and baggage handling for leading airlines (Lufthansa, Swiss, Brussels Airlines Qatar
    Airways, Norwegian, ITA Airways, Thai Airways, etc.).
    - Ensured on-time flight departures, handling operational challenges under pressure.
    - Provided high-quality customer service, resolving escalations effectively.
    - Ensured strict adherence to airport security protocols, airline-specific procedures, and regulatory compliance.
    Bilingue Français/Anglais Support client / Relation client Customer Success Management Efficacité opérationnelle

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Education

  • Qualifying training
    Horizons Academy
    2025
    Qualifying training
  • Baccalauréat Management Gestion
    Lycée Jean Monnet
    2015
    Baccalauréat Management Gestion

Skill set

Categories