Description

Disponible dès maintenant pour missions ponctuelles - Contactez-moi !

Mon objectif est d'augmenter la satisfaction et l'engagement client grâce à une stratégie de services et de support digital adaptée à votre industrie, vos ressources et votre vision.

Mon rôle est d'accompagner, de conseiller et de piloter la réussite de chaque projet.

3 services disponibles, à la demande ou de manière récurrente:

- Audit de projet - de la transformation digitale à l'organisation interne

- Gestion du planning et mise en place de solutions de réservation

- Stratégie d'entreprise Bien-être

Languages

English
Native or bilingual
French
Native or bilingual
Spanish
Conversational

Workplace preferences

Can work on-site

La Rochelle (up to 50km)

Adrenalin Surf Maroc
Co Managing Director
January 2024 - Today (2 years and 5 months)
Massa, SM, Morocco
Co-director of the establishment that offers unique experiences to clients from the airport pick-up. Main missions are:
• Create and run online visibility and online journey (Social Media, SEO, Google Ads and Wordpress)
• Generate new leads and partnerships
• Organise email management, bookings and onsite customers requests
• Hire and manage the team of 5 international and local people
Freelance
Yoga Instructor
HEALTH AND WELLNESS
May 2019 - Today (7 years and 1 month)
Leading classes of yoga for different studios in France, UK and Morocco.
Style: Hatha, Ashtanga, Vinyasa, Restaurative, Hot and Yin
Certification: 200h YTT in Hatha with London School of Yoga (April 2019) / 50h Yin Yoga (December 2023)
HSBC
Senior Product Owner - Digital Servicing
January 2018 - December 2023 (5 years and 11 months)
London, England, United Kingdom
• Virtual Assistant/chatbot (Natural Language Process - NLP - technology): customer satisfaction (CSAT) increased by +5.6%, Net-Promoter Score (NPS) +2.1 % and global usage by +16.4%
Accelerating into Leadership (AiL) programme - 12 month HSBC talent development programme