About Hanae
English
Fluent
French
Native or bilingual
Spanish
Conversational
Experience
- FreelanceImplementation ManagerBANKING AND INSURANCEDecember 2022 - Today (3 years and 5 months)Paris, FranceContext: Management of client implementation projects within ahighly regulated Banking-as-a-Service environment (ACPR license,PSD2 / KYC / AML compliance), in coordination with IT,Compliance, Operations teams and international banking partners.
- Simultaneous management of 8–12 client implementation projects (fintechs, PSPs, neobanks) with 3–6 month delivery cycles and average budgets of €200k–€500k
- Cross-functional coordination of 8–12 stakeholders per project (technical teams, compliance, banking partners, Visa/Mastercard networks, regulators)
- End-to-end client onboarding management: requirements scoping, compliance validation, technical configuration, UAT testing, go-live and post-launch support
- Functional management of a project team of 5 people (project officers, analysts) and coordination of shared IT resources (developers, architects, QA)
- Primary interface with fintech and PSP clients based in France and Europe, operating under strict national regulations (ACPR, AMF, European equivalents)
- Contribution to continuous improvement of implementation processes: -- -> 20% reduction in time-to-market
->Standardization of deliverables->Automation of compliance controls- Creation of training materials and technical documentation for internal teams and clients (API integration guides, operational manuals)
- Active involvement in pre-sales phases (product demos, RFP responses, client workshops) and contribution to structuring the BaaS offering
- Results:
80% project success rate, contractual commitments met, average client satisfaction 4.2/5, significant contribution to client portfolio growth. - Fair-eZoneChef de projetBANKING AND INSURANCEFebruary 2022 - September 2022 (7 months)Paris, France
- Management of fintech solution deployment projects for professional clients, in coordination with technical and functional partners (PFS Europe)
- Project delivery under tight timelines (3–6 months), including deployment, stabilization and user support phases
- Leadership of multidisciplinary project teams (developers, functional consultants, support teams) and prioritization based on criticality
- Optimization of client support processes, achieving 30% reduction in incident resolution time
- Implementation of change management practices and adoption of Agile methodologies (Scrum, sprint ceremonies, backlog prioritization)
- ChanersTransformation Project ManagerBANKING AND INSURANCEDecember 2021 - March 2022 (3 months)Paris, FranceMission to lead a transformation program focused on improving operational efficiency, structuring end-to-end processes, and supporting change across business, IT, and cross-functional teams.Responsibilities and contributions:
- Structuring and scoping transformation initiatives (scope definition, objectives, milestones, budget, risks, dependencies)
- End-to-end operational leadership of workstreams, ensuring coordination between business units, IT, and senior management
- Definition and implementation of project governance (steering committees, executive reporting, KPIs, dashboards)
- Review and analysis of existing processes, identification of inefficiencies, and design of pragmatic optimisation plans
- Change management and stakeholder engagement to support adoption of new processes and tools
- Delivery of strategic and operational outputs (roadmaps, business cases, decision papers, recommendations)
- Ensuring delivery quality, timelines, and alignment with business and regulatory objectives
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Education
- Master Méthode informatique appliquées à la gestion des entreprisesUniversité Haute Alsace2017
Certifications
- PMPPMI2024