About Gwendoline
Cheffe de projet digital expérimentée spécialisée en gestion des opérations et en leadership d'équipe.
Trilingue Français, Anglais, Espagnol.
En tant que Digital Project Manager chez ViaDirect pendant plus de 6ans, j'ai piloté des projets internationaux, en me concentrant sur le développement de software pour des kiosks interactifs.
J'ai défini les objectifs et la portée des projets, tout en assurant une communication fluide entre les clients et l'équipe de production. J'ai coordonné les ressources des différents départements pour respecter les délais, les budgets et les exigences de qualité. J'ai également établi et maintenu de bonnes relations avec les partenaires commerciaux et les clients.
J'ai fait preuve d'une remarquable proactivité et excellé dans les compétences organisationnelles, de gestion d'équipe et de résolution de problèmes. Grâce à ces atouts, j'ai progressé au sein de l'organisation et j'ai également assumé les rôles de Head of Operations LATAM et Country Director au Mexique. J'ai dirigé avec succès des équipes pluridisciplinaires, mis en œuvre des stratégies innovantes et amélioré les opérations de production.
Je suis une professionnelle polyvalente, orientée vers les résultats, dotée de compétences avancées en gestion de projet et de solides capacités d'analyse, ainsi que d'excellentes compétences en communication et en leadership. Je suis passionnée par l'innovation et je suis constamment à la recherche de nouvelles opportunités pour améliorer les opérations et atteindre les objectifs fixés.
French
Native or bilingual
English
Fluent
Spanish
Native or bilingual
Remote only
Primarily works remotely
Experience
- Yuju AppOperations ManagerE-COMMERCESeptember 2023 - October 2024 (1 year and 2 months)Mexico, Mexico
- Supervise day-to-day operations, ensuring resource efficiency and swift resolution of operational issues.
- Assign and schedule the IT resources to different tasks and activities.
- Evaluate and enhance IT resource management processes and tools for optimal performance.
- Collaborate with diverse teams to manage operational processes, ensuring cohesion across Onboarding, Customer Success, and Product Development.
- Lead projects for the development of enhancements and new features, ensuring timely execution and alignment with business goals.
- Work closely with partners (marketplaces) on operational matters, fostering effective communication and ensuring smooth collaboration for implementing new functionalities.
- VIADIRECTDigital Project ManagerTECHOctober 2016 - December 2022 (6 years and 3 months)Mexico City, CDMX, Mexico
- Ensure the lead and monitoring of international projects (software + hardware).
- Define the project scope and objectives, involving all relevant stakeholders, providing advice for adapted solutions.
- Link between customers and production team during the whole life project.
- Coordinate various department resources (UX/UI Design, Development, IT and Logistic departments).
- Maintain timelines and track key milestones to ensure that all projects are delivered on-time, within scope and within budget.
- Perform the tests, release, operational monitoring, customer training to CMS.
- Establish and maintain good relationships with business partners and clients.
- Participate actively in the development of the subsidiary, this involves support to the sales force, implementation of strategy, recruitment of new employees, administrative development and the search for factories, service providers and suppliers.
- VIADIRECTRegional Director Mexico & Head of Operations LATAMTECHJanuary 2022 - December 2022 (1 year)Mexico City, CDMX, Mexico
- Financial, administrative and legal director of the subsidiary.
- Cash Flow management and forecasting.
- Analysis for efficient and cost-effective operations.
- Head execution of day-to-day operations and budget processes.
- Manage internal/external stakeholders' relations and ensure alignment of companys' interests with shareholders' requirements.
- Collaborate with legal staff on license agreements as well as legal issues and affairs.
- Lead the LATAM team by implementing innovative strategies and improving production operations.
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Education
- Master of ManagementEcole de Management de Normandie2016Master's degree, International Management
- Master of BusinessUniversidad Tecnológica de Bolívar2016Master of Business Administration (MBA), Marketing