About Gaspard
Versatile expert with 7+ years of experience in automation, SaaS integrations with a proven ability to optimise workflows and streamline cross-platform connections. Skilled at adapting to diverse roles and responsibilities, delivering impactful end-to-end solutions that drive efficiency, business growth and cost reductions.
French
Native or bilingual
English
Native or bilingual
German
Conversational
Can work on-site
Paris (up to 50km)
Experience
- BlaBlaCarSenior Product Owner - Salesforce & IntegrationsTECHJanuary 2022 - Today (4 years and 5 months)Toulouse, France
- Built from scratch a global Salesforce architecture (Sales Cloud, Service Cloud, Experience Cloud, Pardot) for 450+ users across 4 international verticals.
- Implemented the Salesforce ecosystem (CRMs, ticketing tools, help centers, landing pages, Account Engagement, custom apps) driving efficiency and automation.
- Led end-to-end solution delivery, from initial discovery and stakeholder interviews to technical deployment and user adoption.
- Developed and delivered strategic product roadmaps in collaboration with cross-functional teams.
- Engineered dozens of custom integrations using Workato and AI, optimising cross-tool processes and reducing operational costs.
- Built a custom Badge Management app on the Salesforce Platform, automating Facilities team workflows and increasing their productivity.
- Introduced ‘Sales Alerts’ automation to proactively monitor carrier performance, directly increasing service reliability and revenue protection.
- Delivered automated ‘Pre-billing’ projects that eliminated manual entry errors, saving the finance and data teams time and operational costs.
- BlaBlaCarProduct Owner - BlaBlaCar Bus toolsTECHJuly 2019 - January 2022 (2 years and 6 months)Paris, France
- Designed web portals and mobile apps to support the BlaBlaCar Bus international growth and the rebranding transition from Ouibus.
- Managed and prioritised the product backlog based on ROI and user research, collaborating with external agencies and internal teams for global deployment.
- Conducted user research to identify pain points and opportunities for improvement.
- Implement the solution in collaboration with external agencies and internal technical teams.
- Designed and executed UAT phases to ensure reliability of all new product releases.
- Managed productivity tools (Mobile & Web) from user research to global deployment and training for BlaBlaCar Bus international expansion.
- OuibusFunctional AnalystTRANSPORTATIONJanuary 2019 - July 2019 (6 months)Paris, FranceDefined functional specifications and steered end-to-end Agile delivery for internal productivity tools.
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Education
- Master in management and technology - Business Information System, Technologies de l'informationInstitut Mines-Télécom Business School2018Master in management and technology - Business Information System, Technologies de l'information
- ManagementUniversity of Stuttgart2017Management