Description

Je me qualifie de problem-solver.

Ma véritable force réside dans ma passion pour la résolution de problèmes. Là où d'autres voient des bugs ou des silos de données, je vois des opportunités d'optimisation.

Passionné par Power BI, Excel, SmartPlant Electrical, IA/Claude Architect, engineering electrical software. J’ai fait des dizaines de Dashboard Power BI basés sur différentes sources de données.

Je ne me contente pas de délivrer un produit, je débusque les points de friction pour concevoir des solutions personnalisées.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

ETAP/IGE (Schneider Electric)
Customer Success Manager
November 2022 - Today (3 years and 8 months)
Paris, France
In charge of managing industrial key accounts portfolio, I leverage my experience in the engineering and data world to serve the software industry.

Analyzed customer feedback and usage data through Power BI to drive product improvements, resulting in a 30% increase in overall customer engagement. Leveraging data-driven insights from incident tickets to drive continuous software improvement. Implemented proactive customer outreach strategies to increase customer satisfaction and retention rates by 15%. Conducted regular check-in calls with clients to identify pain points and provide personalized solutions, resulting in a 20% decrease in customer churn. Collaborated with cross-functional teams to develop and execute customer success plans, leading to a 25% increase in upsell opportunities.
Technip Energies
Specialist Engineering Tool and BI Data Administrator
March 2013 - October 2022 (9 years and 7 months)
Paris, France
Set-up of databases according client and project team requirements Follow-up the database quality and coordinate all contractors involved in the database Development of checking quality report and deliverable Excel templates in VBA (Consumer List, Power Balance by Operating Cases, Cable Schedule, Switchboard Schedule, IO List, SLD by Switchboard etc.) Redaction of software utilization guideline and design training programs Provide training to end-users in France and International Supported and effectively resolved end-users complaints in a timely manner to ensure satisfaction Presentation of software to Client and Project teams Collaborate with Intergraph and AVEVA softwares editor teams to resolve bug and suggest improvement Deployed AVEVA Electrical engineering software at Paris
CNIM
Smartplant Administrator CNIM
September 2010 - March 2013 (2 years and 6 months)
La Seyne-sur-Mer, France
Deployement of Smartplant Electrical on Wast-to-Energy Environment projects

Integration of SPEL to the engineering work process Definition of mapping interface between SPEL/SPP&ID/SPI with Hexagon development team and LAB company Redaction of software utilization guideline Provide training to end-users in France Supported and effectively resolved end-users complaints in a timely manner to ensure satisfaction Implementation of KKS numbering

Collaborate with Intergraph and AVEVA software editor team to resolve bug and suggest improvement Administration module definition electrical Rule manager, Data dictionnary, Option manager, Import manager, Smartsketch, Catalog manager, Smartplant Explorer) Customization of reports and drawing Consumer List, Power Balance, IO list, Typical Schematics, SLD etc.) Support data entry with Import Manager module