Fathima Zohra Sayeed

Successfully organized and managed the delivery of Qonto's leadership programs: LOYM (Lift Off Your Management) and EYL (Elevate Your Leadership), enhancing leadership skills across the organization. Independently managed Qonto's language learning platform, Busuu, ensuring all employees had access to high-quality language training resources. Designed and delivered multiple training programs, including Data Literacy, Google Analytics, and Notion training, from identifying the need to successful implementation, achieving an NPS of 9.5, alongside managing a portfolio of approximately 10 other training initiatives. Collaborated with external vendors and internal teams to ensure smooth execution of training programs. Provided comprehensive reports and recommendations

Ensured accuracy of paid hours in compliance with timesheets and state laws, resolving payroll, disability LOA, and FMLA discrepancies. Supported internal and external audits, conducted employment verifications and investigations. Coached management on legal compliance, enhancing customer service satisfaction through effective interpersonal skills and issue resolution.

Analyzed data to generate ongoing reports for seller/buyer accounts. Identified emerging fraud trends through investigation and independent research. Managed root causes, controlled breakdowns, and provided recommendations for corrective action. Accounted for 5% of the increase by filling suspicious activity reports, ensuring regulatory compliance, and validating technical issues with independent judgment, problem-solving, and analytical skills.