About Farid
Hey 👋,
😎 I am Farid, Cloud Support Engineer with hands-on experience in troubleshooting, optimizing, and maintaining Microsoft Azure environments. Skilled in cloud infrastructure, compute, networking, storage, customer support and AI, with a strong focus on delivering reliable solutions and improving system performance.
🔎 Troubleshooting:
Delivered L3 Azure support for EMEA, resolving complex incidents with high CSAT scores (4,65/5)
- Compute: Resolve issues with inaccessible VMs, CPU/RAM
performance, failing windows and Linux services, full disks, and instances
failing to start
- Network : Troubleshoot unreachable services, blocked ports, incorrect
firewall/security group configurations, VPN, DNS, DHCP, IP issues, and
failed inter- server communication
- Storage : Fix inaccessible volumes, snapshot failures, degraded disk
performance, attachment errors, and insufficient storage space
- Cloud Platform : Resolve authentication issues (SSH, RDP),
insufficient permissions, API errors, quota limits, and resource
deployment failures
- Escalation: Identify recurring issues to improve internal procedures and
collaborate with international teams to escalate complex technical cases
🤝 To find out more, contact me
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- MicrosoftAzure Cloud Support EngineerDIGITAL AND ITJune 2024 - May 2026 (1 year and 11 months)Angers, FranceDelivered L3 Azure support for EMEA (via Concentrix), resolving complexincidents with high CSAT scores (4,65/5)- Compute: Resolve issues with inaccessible VMs, CPU/RAMperformance, failing windows and Linux services, full disks, and instancesfailing to start- Network : Troubleshoot unreachable services, blocked ports, incorrectfirewall/security group configurations, VPN, DNS, DHCP, IP issues, andfailed inter- server communication- Storage : Fix inaccessible volumes, snapshot failures, degraded diskperformance, attachment errors, and insufficient storage space- Cloud Platform : Resolve authentication issues (SSH, RDP),insufficient permissions, API errors, quota limits, and resourcedeployment failures- Escalation: Identify recurring issues to improve internal procedures andcollaborate with international teams to escalate complex technical cases
- Codeur.comFull Stack DeveloperE-COMMERCEJanuary 2021 - May 2024 (3 years and 4 months)Paris, FranceFrontend with Vite/Next, Rest API routes with Express, Authentication with JWT, Nextjs Cookie and Auth.js, Database with MongoDB and PostgreSQL, Deployment with Vercel, Project version with Git
- CapitaIT Support EngineerTELECOMMUNICATIONSMarch 2012 - December 2018 (6 years and 9 months)Lausanne, SwitzerlandDelivered L1/L2 remote support via Go Assist, consistently meeting strict response and resolution time targets- Resolved LAN/WLAN, VPN, and NIC issues, ensuring seamless network availability for remote and on-site users- Managed the full ticket lifecycle using ITSM tools, ensuring accurate documentation and high customer satisfaction (CSAT) scores
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Education
- Bac+5, Full Stack DeveloperOpenclassrooms2021React/NodeJS
- Bac+3, Logistic/Computer ScienceUniversité d'Evry-Val d'Essonne2011Logistique, informatique et programmation.
Certifications
- AZ 900 Azure CloudMicrosoft2025
- AI 900 Azure Artificial IntelligenceMicrosoft2026