Description

Je crée et veille sur des espaces en ligne sains, actifs et bienveillants. Animation de communautés, modération de contenus, gestion de crises ou réponses aux messages : j’aide les marques à garder un lien fort et positif avec leur audience.

💬 Ce que j’aime : l’humain, la réactivité, et des échanges authentiques.

🤝 Mon objectif : collaborer avec des projets à impact, où la communauté est au cœur de la stratégie.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

Netino by webhelp
Content moderator
SOCIAL NETWORKS
September 2018 - June 2024 (5 years and 9 months)
Experienced Content Moderation Supervisor with over 6 years of expertise in digital content review, team management, and policy enforcement. Proven ability to lead moderation teams, maintain community standards, and provide high-quality tutoring and training to new moderators. Skilled in handling sensitive content with discretion and accuracy while ensuring team performance and compliance.
guidelines Méthodologie Agile (SAFe) Discrétion et respect de la confidentialité Rigueur et organisation
Netino by Concentrix
Content Moderation Supervisor
July 2024 - May 2025 (10 months)
• Supervise a team of 10+ content moderators handling large volumes of user-generated content.- Provide daily support, coaching, and feedback to ensure accurate moderation decisions.- Conduct regular tutoring sessions and training workshops for new hires and junior moderators.- Monitor adherence to platform guidelines and ensure consistency in policy enforcement.- Handle escalations, evaluate complex or sensitive cases, and liaise with internal policy teams.- Track team KPIs and prepare weekly quality and productivity reports.