Description

Avec plus de 18 ans d’expérience en pré-sales, architecture de solutions et gestion de projets technologiques, j’accompagne entreprises et institutions dans la conception et la mise en œuvre de solutions performantes, sécurisées et évolutives.

J’interviens sur des projets à forte valeur ajoutée : modernisation des systèmes d’information, migration vers le cloud, consolidation de bases de données, mise en place de plateformes data & analytics, et automatisation des processus métiers.

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Ottawa (up to 50km)

ORACLE
Senior Principal - Customer Success Management - North America
SOFTWARE PUBLISHING
May 2025 - Today (1 year and 1 month)
Ottawa, Canada
•Lead strategic customer success initiatives for enterprise clients, ensuring maximum value realization from Oracle cloud and on-premise solutions.
•Act as a trusted advisor to C-level stakeholders, aligning technology adoption with business objectives and driving digital transformation programs.
•Orchestrate end-to-end customer lifecycle management, from onboarding and adoption to renewal and expansion, ensuring high satisfaction and retention rates.
•Drive proactive engagement through data-driven insights, performance monitoring, and executive business reviews.
•Collaborate with cross-functional teams (sales, pre-sales, delivery, support) to resolve complex challenges and accelerate time-to-value.
•Identify growth opportunities, contributing to revenue expansion through upsell and cross-sell strategies.
•Ensure successful execution of large-scale cloud migration, application modernization, and database consolidation initiatives.
•Advocate best practices in governance, risk management, and cyber-resilient architectures across customer environments.
Digital Transformation Agile Team Coaching BID Management
ORACLE
Senior Sales & Solutions Architect – Full Stack (On-Premise & Cloud)
SOFTWARE PUBLISHING
May 2017 - May 2025 (8 years)
Abidjan, Côte d’Ivoire
•Pilotage d’activités avant-vente et conseil stratégique sur des solutions technologiques complexes (infrastructure, bases de données, middleware, analytics et cloud).
•Animation d’ateliers de discovery, cadrage et définition de besoins métiers, avec transformation en architectures techniques et business cases.
•Conception et présentation de solutions end-to-end (on-premise et cloud), adaptées aux secteurs public, bancaire, télécom et santé.
•Réalisation de plus de 100 présentations exécutives et démonstrations, facilitant la prise de décision au niveau C-level.
•Contribution à la négociation et structuration d’offres commerciales complexes, générant une croissance annuelle significative.
•Pilotage de projets de modernisation applicative et consolidation de bases de données, avec réduction des délais opérationnels et amélioration de la performance.
•Coordination avec les équipes delivery pour garantir des estimations fiables, une exécution maîtrisée et la satisfaction client.
•Mise en place de reporting et prévisions de ventes data-driven, assurant la cohérence entre stratégie commerciale et delivery.
Thales
Marketing and consulting service manager
TELECOMMUNICATIONS
June 2014 - May 2017 (2 years and 11 months)
Abidjan, Côte d’Ivoire
•Led the design and deployment of mobile marketing and digital service platforms across West and Central Africa, serving telecom operators and large enterprises.
•Managed end-to-end delivery of value-added services, including customer engagement solutions, secure cloud backup, and digital monetization platforms.
•Conducted business analysis, solution scoping, and pre-sales activities to align technical solutions with client revenue growth objectives.
•Drove data analytics initiatives to optimize user adoption, increase Average Revenue Per User (ARPU), and enhance customer experience.
•Coordinated cross-functional teams (engineering, operations, partners) to ensure seamless integration with telecom core networks and IT systems.
•Contributed to a 300% increase in managed services revenue through innovative service offerings and strategic customer engagement.
•Oversaw service performance, quality assurance, and continuous improvement of deployed platforms supporting 100M+ subscribers.