About Erwan
French
Native or bilingual
English
Fluent
Spanish
Conversational
Experience
- Save MarketAccount ExecutiveJanuary 2021 - December 2022 (1 year and 11 months)Bd Périphérique, Paris, FranceSave Market est une société spécialisée dans le rachat aux entreprises de parcs informatiques : smartphones, tablettes et ordinateurs. Adoptez une démarche écologique ! Donnez une seconde vie aux produits fonctionnels et luttez contre le gaspillage. Le matériel obsolète sera recyclé via nos partenaires agréés. Nous proposons une large gamme de produits électroniques testés, reconditionnés, nettoyés et garanties 6 mois. Notre expertise dans le domaine du reconditionné est valorisée grâce à une équipe formé d'experts. https://www.save-market.com
- BolloréIT BuyerSeptember 2019 - December 2020 (1 year and 3 months)92800 Puteaux, FranceIT Buyer for Bolloré Global procurement Scope: Software, Hardware, IT services & Telecom; Areas: Europe / EAMA / APAC Responses to daily purchase requests from Havas and Bolloré entities at the global level (contractual and commercial negotiations): Results: €3.5m of ad hoc purchase requests managed → 20% Savings Participation in calls for tender and strategic subjects:- Dailymotion server infrastructure renewal (550K€)- ERP integration for the Automatic systems entity (4M5€)- CCTV & Access Control integration project for Abidjan port (400K€)- P2I referencing renewal for the management part (200 to 400 FTE) Analysis and monitoring (Reporting, Purchasing performance measurement, etc.) International competitive intelligence-Implementation and deployment of framework agreements within the Bolloré and Vivendi groups-Monitoring of Bolloré and Havas group contracts.-Supplier relationship monitoring
- AdisseoCustomer Service & Supply Chain International Assistant – EMEA RegionSeptember 2018 - August 2019 (11 months)92160 Antony, France- Manage the preparation of contracts / orders on SAP :- Ensure that contracts / orders, and contract review are carried out in compliance with SLA and good practices- Answer questions from agents and customers about orders placed or to be placed- Optimize orders transport costs- Work in partnership with external interfaces (customers, agents, distributors, freight forwarders, transporters) and internal interfaces with Customer Service coordinators (back-office) and factory Supply Chains.- Monitor customer portfolio, anticipate blocked orders and alert the coordinator in charge of debt collection. Manage customer relations:- Collect customer informations- Enter customer complaints in compliance with the SLA & collect all proofs of claims- Investigate complaints, and respond to customers within defined deadlines Provide support to sales representatives:- Perform sales forecasts for global accounts- Support sales representatives by being able to provide a status of contracts, orders, allocations or sales targets- Communicate with sales people through our "Sales Forces" CRM
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Education
- Master 2 (M2), Achats et InnovationKEDGE Business School2020Master 2 (M2), Achats et Innovation
- Master of Business Administration - MBA, Commerce internationalMBA ESG2019Master of Business Administration - MBA, Commerce international